Designed end-to-end experiences for Everyday Banking, Zelle, and Payments, improving task efficiency by 30%.

Modernized legacy interfaces with WCAG 2.2-compliant designs, boosting accessibility and customer satisfaction.

Scaled design system standards, cutting design-to-dev handoff time by 40%.

Led usability tests and A/B studies that raised user satisfaction 22%.

Designed and optimized CRM dashboards, onboarding, and internal tools, improving workflow efficiency by 25%.

Streamlined complex user journeys for relationship managers, reducing task completion time by 30%.

Collaborated with product and engineering to implement data-informed design standards, enhancing usability across platforms.

Partnered with accessibility and compliance teams to align enterprise tools with WCAG and brand guidelines.

Delivered design solutions that boosted employee adoption and overall system satisfaction scores.

Designed digital banking and onboarding experiences that improved customer completion rates by 28%.

Revamped internal servicing tools and dashboards, reducing manual entry time by 35%.

Collaborated with product and research to translate insights into scalable, WCAG-aligned design solutions.

Built early design system components, increasing design consistency across cross-functional teams.

Supported usability testing and rapid prototyping to validate key banking workflows before launch.

Designed and optimized pharmacy and e-commerce flows, improving checkout and prescription refill completion by 20%.

Partnered with product and engineering to deliver mobile-first experiences aligned with accessibility and brand standards.

Conducted usability testing to identify friction points, reducing user drop-offs across digital touchpoints.

Collaborated with analytics teams to translate data insights into actionable design enhancements.