# Sunil Gurung

> Senior UX/Product Designer | Turning Complex Banking Systems into Simple, Human-Centered Experiences

Location: San Francisco Bay Area, United States
Profile: https://flows.cv/sunilgurung

I’m a Senior UX/Product Designer focused on turning complex banking systems into simple, human-centered experiences. With experience across Bank of America, Silicon Valley Bank, and U.S. Bank, I’ve helped shape intuitive, accessible products that simplify how people interact with financial tools.

I combine UX strategy, design systems thinking, and cross-functional collaboration to deliver scalable solutions that align user needs with business goals. My work spans from redesigning legacy interfaces to crafting seamless end-to-end journeys for everyday banking and enterprise payment platforms.

I’m passionate about designing for clarity, trust, and usability—especially within fintech and enterprise systems where precision and simplicity drive real impact.

## Work Experience
### Sr. Product/Experience Designer @ Bank of America
Jan 2023 – Jan 2025 | United States
Designed end-to-end experiences for Everyday Banking, Zelle, and Payments, improving task efficiency by 30%.

Modernized legacy interfaces with WCAG 2.2-compliant designs, boosting accessibility and customer satisfaction.

Scaled design system standards, cutting design-to-dev handoff time by 40%.

Led usability tests and A/B studies that raised user satisfaction 22%.

### Sr. Product/Experience Designer @ Silicon Valley Bank
Jan 2021 – Jan 2023 | Remote
Designed and optimized CRM dashboards, onboarding, and internal tools, improving workflow efficiency by 25%.

Streamlined complex user journeys for relationship managers, reducing task completion time by 30%.

Collaborated with product and engineering to implement data-informed design standards, enhancing usability across platforms.

Partnered with accessibility and compliance teams to align enterprise tools with WCAG and brand guidelines.

Delivered design solutions that boosted employee adoption and overall system satisfaction scores.

### Sr. User Experience Designer @ U.S. Bank
Jan 2018 – Jan 2021
Designed digital banking and onboarding experiences that improved customer completion rates by 28%.

Revamped internal servicing tools and dashboards, reducing manual entry time by 35%.

Collaborated with product and research to translate insights into scalable, WCAG-aligned design solutions.

Built early design system components, increasing design consistency across cross-functional teams.

Supported usability testing and rapid prototyping to validate key banking workflows before launch.

### User Experience Designer @ Walmart
Jan 2015 – Jan 2017 | San Bruno, California, United States
Designed and optimized pharmacy and e-commerce flows, improving checkout and prescription refill completion by 20%.

Partnered with product and engineering to deliver mobile-first experiences aligned with accessibility and brand standards.

Conducted usability testing to identify friction points, reducing user drop-offs across digital touchpoints.

Collaborated with analytics teams to translate data insights into actionable design enhancements.

### Digital Content Creator & Graphic Designer @ Unknown
Jan 2014 – Jan 2017 | Oakland, California, United States


## Education
### Bachelor's degree in Business Administration and Management, General
Southeastern Oklahoma State University


## Contact & Social
- LinkedIn: https://linkedin.com/in/sunil-gurung-3a4667210
- Portfolio: https://uxfol.io/isunilgurung

---
Source: https://flows.cv/sunilgurung
JSON Resume: https://flows.cv/sunilgurung/resume.json
Last updated: 2026-04-13