# Sunny  Kong

> Sr. Director of Product Design | ex-Netflix, Intuit

Location: San Jose, California, United States
Profile: https://flows.cv/sunnykong

With over 18 years of experience, I work on products that bring together design, strategy, and emerging technology. Much of my work today focuses on AI-driven platforms and creating experiences people can trust and rely on.

## Work Experience
### Senior Director of Product Design @ Zendesk
Jan 2026 – Present
Forethought acquired by Zendesk, April 2026. Continuing in this role at Zendesk.

### VP of Product Design @ Forethought
Jan 2025 – Jan 2026
Visionary AI design leadership.
Lead and scale high impact product experiences shaping the future of customer support AI. I drive human centered AI strategy and build conversational design culture while balancing innovation with usability, trust, and business outcomes.

### Head of Product Design @ Forethought
Jan 2022 – Jan 2025 | San Francisco, California, United States

### Design Leadership @ Doma
Jan 2021 – Jan 2022 | San Francisco, CA
Design language & brand foundation.
Defined Doma’s company-wide design language and scalable design systems, transforming product coherence and quality while accelerating velocity across web and mobile.

### Product Design Lead and Strategy @ Netflix
Jan 2017 – Jan 2021 | Los Gatos, CA
Platform & ecosystem design.
Led partner research to shape a unified B2B partner experience, defined the integrations platform vision, and drove long term strategy while delivering global partner products.

### Principal Product Designer @ Intuit
Jan 2015 – Jan 2017 | Mountain View, CA
Strategic product execution.
Led experience design across the QuickBooks Online ecosystem and strategic partner platforms, shaping platform strategy and driving cross functional execution to deliver sustained business impact.

### Senior User Experience Designer @ SAP
Jan 2014 – Jan 2015 | Palo Alto, California
Enterprise Design Systems.
Led enterprise experience design across complex product modules, scaling usability through pattern based frameworks. Launched the Fiori design system guide to expand global partner adoption and speed product delivery.

### Senior User Experience Designer @ Ziba Design
Jan 2012 – Jan 2014 | Portland, Oregon Area
Design strategy & research.
Led research driven innovation programs, building information architecture frameworks and cognitive models to design complex systems that balance strategy, function, and craft. Drove product vision, brand campaigns, and design language across software and industrial design for global B2B and B2C brands.

### Visual Designer II @ frog
Jan 2011 – Jan 2012 | Amsterdam und Umgebung, Niederlande
Visual & Interaction design.
Designed interactive platforms across web and software, building data rich visual systems that translate business needs into emotionally engaging experiences and deliver high impact client outcomes.

### User Experience Designer @ d'strict
Jan 2009 – Jan 2010 | Seoul, Korea
Emerging tech & global research.
Led global research across the US, Europe, and Japan, designing immersive experiences including Samsung’s holographic launch, Microsoft multi touch installations, and financial platforms. Drove R&D in multi touch systems and 4D holographic projection to push emerging interaction technologies.

### Communication Designer @ Zeichenverkehr
Jan 2006 – Jan 2006 | Düsseldorf und Umgebung, Deutschland
Social impact design.
Won the 2006 international Sappi “Ideas That Matter” award for leading an Alzheimer’s awareness campaign that combined immersive installations with strategic storytelling to drive meaningful social impact.


## Education
### Management Essentials
Harvard Business School

### Master's degree in Communication design
Düsseldorf University of Applied Sciences


## Contact & Social
- LinkedIn: https://linkedin.com/in/seonmeekong
- Portfolio: http://www.netflix.com

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Source: https://flows.cv/sunnykong
JSON Resume: https://flows.cv/sunnykong/resume.json
Last updated: 2026-04-13