# Supraja Mannava

> Technical Product Manager | Payments & Checkout Platforms | API-First, High-Reliability Systems | 6 Years Experience | Shopify, Oracle

Location: St Louis, Missouri, United States
Profile: https://flows.cv/suprajamannava

I am a Technical Product Manager with 5+ years of experience building payments, checkout, and platform products for global SaaS and enterprise companies, including Shopify and Oracle.

I specialize in API-driven platforms, payment orchestration, and high-availability systems that power millions of transactions and merchant experiences at scale. My work focuses on improving conversion, reliability, and developer adoption by combining strong product strategy with deep technical execution.

At Shopify, I lead Checkout Extensibility and Payments Orchestration, where I have:

Reduced payment failures by 18%

Improved checkout conversion by 6–9%

Delivered 99.99% platform uptime during peak traffic

Decreased partner integration failures by 25% through better API and webhook reliability

Previously at Oracle, I owned enterprise workflow orchestration platforms used by finance and procurement teams, increasing workflow adoption by 30% and reducing processing time by 35% while delivering audit-ready, compliant systems.

I work closely with engineering, data, design, and go-to-market teams to translate complex business and technical requirements into scalable, measurable product outcomes.

I am passionate about building reliable platforms, high-performing payments systems, and developer experiences that drive growth.
Open to Senior Technical Product Manager, Platform PM, and Payments PM opportunities.

## Work Experience
### Technical Product Manager @ Shopify
Jan 2025 – Present | Missouri, United States
● Owned the end-to-end product roadmap for Checkout Extensibility + Payments Orchestration + Developer Platform 
reliability, translating merchant and partner needs into prioritized epics in Jira with measurable OKRs. 
● Defined API contracts and platform capabilities across GraphQL/REST APIs, Webhooks, and event streams, ensuring 
backward compatibility, idempotency standards, and consistent versioning for external partners. 
● Launched a payments orchestration layer (routing + retries + fallbacks + failure classification), reducing payment failures by 
18% and improving checkout completion rate through more resilient processing. 
● Partnered with engineering to improve webhook delivery guarantees (retry policy, DLQ handling, delivery metrics, 
signature validation), reducing partner integration failures by 25% and lowering merchant support tickets. 
● Introduced checkout extension performance standards (latency budgets, error budgets, rate limits) and defined monitoring 
KPIs via Datadog/Grafana, improving checkout uptime to 99.99% during peak events. 
● Led cross-functional incident review and mitigation processes for platform outages affecting checkout and apps, running 
postmortems, driving CAPA actions, and improving MTTR by 30%. 
● Built merchant growth analytics requirements for attribution and cohort dashboards (LTV, CAC payback, AOV, conversion 
funnel), aligning definitions across Data/Finance/Product to standardize reporting. 
● Enabled experimentation and A/B testing for checkout and payments UX changes, defining success metrics, guardrails, and 
rollout strategy, improving conversion by 6–9% for targeted cohorts. 
● Drove developer experience improvements through SDK docs, Postman collections, sandbox test flows, and partner 
feedback loops, shortening integration timelines and increasing successful app onboarding.

### Product Manager @ Oracle
Jan 2018 – Jan 2023 | India
● Owned the product roadmap for ERP workflow orchestration and approvals, translating customer needs into epics and 
releases using Jira + Confluence, and improving workflow adoption by 30% across enterprise tenants. 
● Defined a configurable workflow engine supporting multi-level approvals, conditional routing, delegation, escalation SLAs, 
and exception handling, reducing manual approval processing time by 35%. 
● Partnered with engineering to design scalable workflow APIs (workflow definition, execution state, audit logging) with 
strict backward compatibility, enabling integration across procurement, AP, and expense modules. 
● Led RBAC and governance enhancements (role-based approval policies, approver hierarchies, segregation of duties), 
ensuring audit-ready controls and reducing compliance-related defects by 25%. 
● Shipped a workflow configuration UI (rule builder + approval chain designer) in collaboration with UX, improving admin 
setup time by 40% and reducing dependency on professional services teams. 
● Defined workflow observability requirements including execution traces, failure reasons, and SLA breach alerts, enabling 
operations teams to troubleshoot bottlenecks and reducing support escalations by 20%. 
● Designed integration patterns for workflow triggers and outcomes using event-based mechanisms (webhooks/queues) to 
connect workflows with ERP modules and external systems, improving automation coverage across customers. 
● Built customer-facing analytics dashboards for approval cycle time, rejection rates, bottlenecks by department, and 
workload distribution, enabling process optimization and improving throughput for finance teams. 
● Owned release planning and rollout strategy including feature flags, phased enablement, and migration plans for legacy 
approval workflows, ensuring minimal disruption during upgrades across enterprise environments.


## Education
### Master's degree in Computer Science
Saint Louis University


## Contact & Social
- LinkedIn: https://linkedin.com/in/supraja-mannava-757a47357

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Source: https://flows.cv/suprajamannava
JSON Resume: https://flows.cv/suprajamannava/resume.json
Last updated: 2026-04-16