I work in the digital service initiatives branch within the Ministry of Citizens’ Services on their Common Capabilities & AI Platforms team. In this role, I’ve led UX design operations across multiple services, improving accessibility, content structure, and user flows for tools that support businesses, employers, workforce participation, and permitting journeys. I also identified scalability challenges as these products expanded to larger enterprise teams, and redesigned the information architecture to reduce complexity and improve feature discoverability.

I’m also currently designing an application at the Murphy Foundation that enables small business owners and entrepreneurs to access interest-free microloans from global lenders, helping create more inclusive access to funding.

• Guiding both domestic and international students through UX design principles, adapting teaching methods to support diverse learning styles and cultural perspectives.

• Developing and delivering course content tailored to meet the needs of post-graduate students, focusing on advanced UX concepts, industry applications, and research methodologies.

• Providing individualized support for international students, addressing unique challenges and helping them navigate the academic and professional landscape.

• Assisting post-graduate students in building professional portfolios and preparing for advanced roles in UX design across global markets.

• Spearheaded Design, Content and Research process for Array's - Financial, Identity and Privacy Protect products and services across several Financial institutions and Direct to consumer channels.

• Created seamlessly integrated Web and Mobile designs for Clients within 6-12 weeks of turnaround time.

• Led the initiative to create a comprehensive design system tailored to company's needs, establish consistency and efficiency across all digital products and platforms.

• Developed a robust set of design principles, components, patterns, and guidelines that reflected the company's brand identity and user experience goals.

• Lead designer on the team , mentored and advocated for Accessibility and design excellence within the organization.

• Designed and shipped features across high impact product areas including Settings, Notifications, Identity, and Search, ensuring alignment with business priorities and user goals across Bill and 2 subsidiaries.

• Played a key role in transforming complex, fragmented settings workflows into a unified, intuitive experience across web and mobile platforms.

• Partnered closely with product managers, engineers, and accessibility specialists to ensure all designs met WCAG 2.1 AA standards and responsive design best practices.

• Collaborated in the creation of a cross-platform design system, contributed 2 style guides and patterns to drive consistency and efficiency across the product suite.

• Worked on the redesign of 100+ legacy Settings pages, supporting improvements in structure, usability, and overall user navigation experience.

• Actively participated in design critiques, contributed to team rituals by providing feedback on systems thinking and accessibility first approaches.

Created, led and delivered UX efforts for 3 customer facing and 4 in-house

healthcare products for Quest Diagnostics and its subsidiary Exam One.

• Presented interactive prototypes to end-clients showcasing UX principles

& associated business impacts.

• Incorporated WCAG AA standards for accessibility across multiple devices.

• Designed user-friendly interfaces for diagnostic products, healthcare information technology solutions, and patient service centers

• Worked on designing mobile applications / web interfaces to make it easier for patients and healthcare professionals to access diagnostic information and manage appointments