# Surabhi S.

> Senior Product Designer | Fintech | Enterprise | Growth & Strategy

Location: United States, United States
Profile: https://flows.cv/surabhis

I work from Design till Development.
I take projects from idea → research → UX → UI → prototype → development → deployment, helping simplify complex workflows across business,  and users.

I’m currently working at BC Public services, leading the end-to-end design of enterprise SaaS digital services within the Information management branch(IMB). 
Along the way, I’ve reworked information architecture and navigation for feature-heavy platforms to improve discoverability. I also contribute to Common Capabilities & AI initiatives team, where I design scalable, reusable patterns across shared services to reduce duplication and drive consistency.

## Work Experience
### Senior Product Designer @ BC Public services / Murphy Charitable Foundation
Jan 2024 – Present | United States
I work in the digital service initiatives branch within the Ministry of Citizens’ Services  on their Common Capabilities & AI Platforms team. In this role, I’ve led UX design operations across multiple services, improving accessibility, content structure, and user flows for tools that support businesses, employers, workforce participation, and permitting journeys. I also identified scalability challenges as these products expanded to larger enterprise teams, and redesigned the information architecture to reduce complexity and improve feature discoverability.

I’m also currently designing an application at the Murphy Foundation that enables small business owners and entrepreneurs to access interest-free microloans from global lenders, helping create more inclusive access to funding.

### UX Teaching Instructor @ Canadian College of Technology and Business (CCTB)
Jan 2024 – Jan 2025 | Canada
-Guiding both domestic and international students through UX design principles, adapting teaching methods to support diverse learning styles and cultural perspectives.
-Developing and delivering course content tailored to meet the needs of post-graduate students, focusing on advanced UX concepts, industry applications, and research methodologies.
-Providing individualized support for international students, addressing unique challenges and helping them navigate the academic and professional landscape.
-Assisting post-graduate students in building professional portfolios and preparing for advanced roles in UX design across global markets.

### Senior Product Designer @ Array
Jan 2023 – Jan 2024 | Canada
- Spearheaded Design, Content and Research process for Array's - Financial, Identity and Privacy Protect products and services across several Financial institutions and Direct to consumer channels.
- Created seamlessly integrated Web and Mobile designs for Clients within 6-12 weeks of turnaround time.
- Led the initiative to create a comprehensive design system tailored to company's needs, establish consistency and efficiency across all digital products and platforms.
- Developed a robust set of design principles, components, patterns, and guidelines that reflected the company's brand identity and user experience goals.
- Lead designer on the team , mentored and advocated for Accessibility and design excellence within the organization.

### Senior Product Designer @ BILL
Jan 2022 – Jan 2023 | United States
-Designed and shipped features across high impact product areas including Settings, Notifications, Identity, and Search, ensuring alignment with business priorities and user goals across Bill and 2 subsidiaries.
-Played a key role in transforming complex, fragmented settings workflows into a unified, intuitive experience across web and mobile platforms.
-Partnered closely with product managers, engineers, and accessibility specialists to ensure all designs met WCAG 2.1 AA standards and responsive design best practices.
-Collaborated in the creation of a cross-platform design system, contributed 2 style guides and patterns to drive consistency and efficiency across the product suite.
-Worked on the redesign of 100+ legacy Settings pages, supporting improvements in structure, usability, and overall user navigation experience.
-Actively participated in design critiques, contributed to team rituals by providing feedback on systems thinking and accessibility first approaches.

### Senior UX/UI Designer @ Quest Diagnostics
Jan 2020 – Jan 2022 | United States
Created, led and delivered UX efforts for 3 customer facing and 4 in-house
healthcare products for Quest Diagnostics and its subsidiary Exam One.
- Presented interactive prototypes to end-clients showcasing UX principles
& associated business impacts.
- Incorporated WCAG AA standards for accessibility across multiple devices.
-Designed user-friendly interfaces for diagnostic products, healthcare information technology solutions, and patient service centers
- Worked on designing mobile applications / web interfaces to make it easier for patients and healthcare professionals to access diagnostic information and manage appointments

### User Experience Engineer @ Visa
Jan 2019 – Jan 2020 | California, United States
• As a part of the Cybersecurity Department at Visa , I worked on building Internal Web Applications that improve Product security design and mitigate risk at an early stage
• Led UX research and design efforts for two projects inside Cybersecurity used globally across the organization
• Created mockups , UI prototypes, contributed to Angular UI pattern libraries and interaction guidelines
• Also Converted UX Screens to Develop User Interfaces utilizing Angular, Angular material Design , HTML 5 , SCSS, TypeScript
• Utilized OWASP top 10 to mitigate risks for web applications

### UX/UI Developer @ enVista
Jan 2017 – Jan 2018 | United States
• Worked on Enspire Commerce's cloud-based/omni-channel order management system (OMS) and B2B applications which Leverage enterprise inventory across client's complete supply chain network (store locations, distribution centers, suppliers and 3PLs).
• Responsible for the collection and refinement of User requirements from internal and external customers, creation of functional design and process flow  and working with the development team and user community to ensure proper implementation of system enhancements. 
 • Analyzed problems, defined pain points, initiated corrective action through research and design for various clients on the OMS
• Designed software features  and coordinated with development team to ensure adherence to product design guidelines and standards for a consistent interface and user experience.
• Collaborated with stakeholders and development team to ensure a shared understanding of product requirements, UI design, and acceptance criteria.
• Performed quality assurance testing for users, communicated  status, readiness to stakeholders
• Made recommendations for product enhancements, including improved functional processes and streamlined workflows.
• Followed Agile methodologies and Scrum techniques using tools like Git, JIRA,Sourcetree, Bitbucket to deliver quality work.
• Helped in making the application responsive and reduced cross browsing errors using JavaScript, jQuery 
• Developed UI using JavaScript, HTML,CSS,Bootstrap. Worked with JQuery and Ajax


## Education
### Master's degree in Computer Science
The University of Texas at Arlington

### Bachelor of Engineering (B.E.) in Computer Science
Rashtrasant Tukadoji Maharaj Nagpur University, Nagpur


## Contact & Social
- LinkedIn: https://linkedin.com/in/surabhi-sontakke-ux-link
- Portfolio: https://surabhiux.framer.website

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Source: https://flows.cv/surabhis
JSON Resume: https://flows.cv/surabhis/resume.json
Last updated: 2026-04-18