At PwC, I worked across multiple projects in the contract management and engagement ecosystem. The pattern across all of it was walking into complexity and creating clarity.
In addition, I saw an opportunity to change how design and development worked together. Teams were siloed, developers received designs late, discovered issues during build, and rework extended timelines. I created a collaborative workflow that brought developers into design reviews from day one, established documentation standards using Figma and Azure DevOps. The workflow was piloted, tested, and measured: reduced delivery time 10% and improved consistency 25%. After proving impact, it was adopted company-wide through the design center of excellence.
For the unified engagement platform, I led design work merging two contract management systems into a single experience for consultants across 12 territories. I worked closely with my UX manager on global research, attending workshops, analyzing recordings, synthesizing insights that shaped how we balanced regional flexibility with standardization. I designed engagement lists, complex forms, validation systems, and multi-step recurrence workflows.
I also designed an AI-native onboarding experience consolidating multiple system entry points, a rule creation and management system for the backend validation network spanning the customer engagement lifecycle, and the internal API marketplace itself, applying e-commerce discovery patterns to developer tooling.