# Susan Furest > Sr. Director of Product Design & Experience at Fellow Location: San Francisco Bay Area, United States Profile: https://flows.cv/susanfurest Experienced Product leader with a demonstrated history of working in the biotechnology industry. Skilled in product/project management, product design, and marketing. Strong scientifically minded product professional with a Bachelor’s Degree focused in Biomedical Engineering. ## Work Experience ### Senior Director of Product Design & Experience @ Fellow Jan 2023 – Present ### Director of Product @ Fellow Jan 2021 – Jan 2023 | San Francisco Bay Area From being a core member of the team prior to commercial launch, I've been an integral role in leading all product and design initiatives, from new product launches to iterative improvements. - Helped coordinate and execute on the launch of the mail-in Semen Analysis in 2020, the Cryopreservation Kit in 2021, the Vasectomy Kit in 2021, and our Clinical Accounts in 2021. - A strategic leader in planning and executing on initiatives across the company, based on business and customer needs. - Partnering with our sales, engineering, customer success, and lab teams to understand and prioritize and appropriately scope projects. ### Director Of Product Design @ Fellow Jan 2020 – Jan 2021 | San Francisco Bay Area Joined as employee 5 and the first design hire. Led the design of the patient experience. From pre-purchase, to the kit experience and collateral, kit registration, and finally receiving personalized fertility results. This also included all marketing materials, website & result iterations, and email touch points. We constantly were evaluating what was working and what wasn't to iteratively develop the best solutions for our patients and our business. ### Mentor @ adplist.org Jan 2022 – Present | Remote Mentoring designers at all levels on various topics. ### InVision Member, Design Leadership Forum @ InVision Jan 2020 – Present Active member of the Invision leadership forum to discuss best practices in design and product leadership. ### Senior Product Designer @ 23andMe Jan 2018 – Jan 2020 | Mountain View - Designed over 30 personalized ancestry reports for millions of customers. - Designed and managed the launch and marketing of a personalized ancestry book that has accrued over $2 million in revenue. - Designed and user tested a personalized family tree, so customers could visually understand how they were related to other 23andMe customers. ### Product Designer @ 23andMe Jan 2017 – Jan 2018 ### Associate Product Designer @ 23andMe Jan 2015 – Jan 2017 ### Junior UI/UX Designer / Engineering Case Analyst @ Heartflow, Inc Jan 2012 – Jan 2015 | Redwood City, CA Junior UI/UX Designer: Worked with our lead designer to enhance both internal and external UI/UX. This included creating mock-ups, running usability tests, and giving design presentations. I created icons, web designs, a set of cursors for in-house software, and explored future interactivity for our customer UI. Engineering Case Analyst: Segmented cardiac CT scans through custom software to create 3D models of the myocardial arteries. Through computational fluid dynamics and proven equations, the fractional flow reserve (FFR) can be found in the arteries. This information is crucial to cardiac doctors who are assessing and treating patients with heart disease. This role requires a high attention to detail for an extended period of time and an appreciation for quality. ### Design Intern @ Organic Jan 2015 – Jan 2015 | San Francisco -Designed a virtual reality experience for Huggies using Huggies cardboard box to make headset, and Unity to create the immersive experience. -Created banner ads for clients. -Brainstormed over arching ideas for campaigns. -Work with other interns on internal projects- our team won 3rd place for the company wide Internet of Things competition. -Prototype functionality and animation for landing pages. -Create visuals for social posts for clients ### REU Research Assistant @ The School of Information Studies, Syracuse University Jan 2011 – Jan 2012 Conducted research for the formation of a citizen science project website. The goal was to combine the benefits of both computers and humans for a more efficient method of collecting scientific data, but also to better understand the relationship between citizen science, gaming, and motivation. http://citizensort.org ### Biomedical Engineering Intern @ Henry Ford Health System Jan 2011 – Jan 2011 Matched data from a bilateral X-ray system that looks at in vivo 3D view of joint motion to segmented bones from a CT scan from patients with knee, shoulder, or spine injuries or canines undergoing elbow replacement studies. This included learning and using specialized computer software. ### Research Assistant @ Syracuse Biomaterials Institute Jan 2011 – Jan 2011 Worked with a graduate student in her work of polymeric stints which have a slow release of nitric oxide, necessary for cell function in the body. Responsible for making solutions, running mechanical tests, and electrospinning fibers. ## Education ### Bachelor’s Degree in Biomedical Engineering Syracuse University ## Contact & Social - LinkedIn: https://linkedin.com/in/susanfurest - Portfolio: http://susanfurest.com --- Source: https://flows.cv/susanfurest JSON Resume: https://flows.cv/susanfurest/resume.json Last updated: 2026-03-25