Developed an AI strategy roadmap for our flagship carrier app. Built a cross-functional team to find the intersection of user pain points, business value, and what AI is actually good at. Designed and tested three AI-powered concepts to offer higher value services, reduce operational costs, and improve delivery performance.

Led design for the relaunch of the Convoy Platform post-acquisition

Managed a lean centralized team of generalist designers and prioritized research and design initiatives across the company.

Implemented team-wide planning and project visibility, launched a company-wide design newsletter to improve cross-functional collaboration, and initiated design-lead vision projects to bring cohesion to disparate work streams.

Led an overhaul of the carrier mobile app to address usability and extensibility issues.

Brought the first externalization of Convoy’s technology to market: Convoy for Brokers. Led research and design for the first customers.

Designed tools for our sales team to improve decision-making and risk assessment in pricing RFPs.

Learned a lot about truckers and two-sided marketplaces. Accelerated user growth and engagement in Convoy’s flagship carrier app by launching new features related to signup, search, browse, and bidding.