# Susan Zhuang > From Chaos to Clarity | Product Designer | Subscription & Lifecycle UX | SaaS & E-commerce Location: San Francisco Bay Area, United States Profile: https://flows.cv/susanzhuang I’m a Product Designer focused on simplifying complex workflows and creating scalable user experiences that help people complete tasks with clarity and confidence. My work spans e-commerce and SaaS products, where I translate business needs into intuitive flows, improve usability, and build design systems that support consistency and growth. At Soda Sense, I redesigned the subscription product experience and established a design system that improved engagement and accelerated marketing delivery. Alongside my product design work, my hands-on experience in restaurant operations has given me practical insight into POS systems, reservation platforms, and service workflows. Working in fast-paced environments helps me recognize friction points and design solutions that support real-world efficiency for frontline staff. I’m especially drawn to improving everyday workflows and reducing friction in real-world tasks — where thoughtful design can make daily work easier and more efficient. Outside of design, I enjoy conversations about food, coffee, cultural differences, and the latest K-pops. I believe good design, like good meals, brings people together and creates meaningful experiences. Curious about my work? Portfolio: https://susan-zhuang-portfolio.framer.ai/ Email: susan.zh7@gmail.com I’m always happy to connect and exchange ideas. 𝗨𝗫 𝗦𝗸𝗶𝗹𝗹𝘀: Product Design | User Experience (UX) | Interaction Design | Information Architecture | User Flow Design | Workflow Optimization | Usability & Task Efficiency | Design Systems | Scalable UX |SaaS Product Design | Enterprise UX | Conversion Optimization | Platform Design | Operational Workflows | Customer Experience (CX) 𝗦𝗼𝗳𝘁𝘄𝗮𝗿𝗲: Figma | FigJam | Miro | ChatGPT | ## Work Experience ### Product Designer / UX Consultant @ CadenceAI Jan 2025 – Present · Led the design and launch of CadenceAI’s corporate website using Figma and Framer, delivering a responsive and scalable marketing site within one month. · Facilitated a branding workshop with leadership to define company messaging, mission, and visual direction, resulting in the organization’s first cohesive brand guidelines. · Structured the website information architecture and content hierarchy to clearly communicate the platform’s value proposition in AI-powered clinical trial finance and operations. · Designed early UX concepts for an AI-assisted workflow feature that helps teams review and reconcile financial documentation more efficiently. · Transitioned into an ongoing UX advisory role, providing product and interface feedback to improve usability, clarity, and information hierarchy across the platform. ### UX/UI Designer @ Soda Sense Jan 2023 – Jan 2024 · Led the redesign of Soda Sense’s subscription-based e-commerce experience, improving product clarity and increasing conversion rates by 20%. · Simplified a complex refill subscription model by redesigning the product selection flow into a clear step-by-step purchase journey that improved customer understanding before subscribing. · Addressed friction in the customer account experience by redesigning subscription management and product switching flows across multiple refill products. · Built and launched a scalable design system used across marketing pages and product experiences, improving design consistency and accelerating marketing delivery. · Created reusable UI components and layout templates that enabled the marketing team to launch landing pages faster while maintaining consistent brand presentation. · Collaborated cross-functionally with product, marketing, and engineering teams to align user experience improvements with subscription lifecycle goals. ### UI/UX Designer @ Sightly Inc Jan 2022 – Jan 2023 · Designed user flows, wireframes, and high-fidelity interfaces for client-facing web and mobile products, translating complex requirements into intuitive user experiences. · Partnered with stakeholders to translate business requirements into structured UX flows, improving usability and task efficiency across product features. · Developed design systems and reusable UI components to ensure visual consistency and scalable product development. · Produced interactive prototypes and visual assets to support product presentations, design validation, and developer handoff. ### UX Designer @ Oracle Jan 2022 – Jan 2022 | Remote · Contributed to a large-scale redesign and content migration for Oracle’s Developer Resource Center, supporting the build of 100+ web pages within Oracle’s CMS and design system. · Collaborated with cross-functional teams including Creative Directors, UX designers, and developers to restructure site navigation and content architecture. · Identified usability issues in legacy pages and proposed UX improvements to improve navigation clarity for developer audiences. · Conducted design QA and interface audits to ensure consistency across templates, components, and migrated content. · Participated in design reviews and content strategy discussions to align site structure with developer needs. ### UI Designer @ Hack for LA Jan 2022 – Jan 2022 | Remote Internship Project Communicate with product managers and UX designers to translate project requirements and business objectives into polished user interfaces. Collaborate with teammates to deliver valuable features meeting business and customer needs. Devise site maps, user flows, wireframes, and mockups for designs based on proven methodologies, stakeholder requests, and end-user feedback. ### Website Designer @ Angel Face Spa Salon Jan 2021 – Jan 2021 | San Francisco, California, United States ### UX/UI Design Student @ Springboard Jan 2020 – Jan 2021 | San Francisco Bay Area 700+ hours of hands-on course material, with 1:1 industry expert mentor oversight, and completion of 3 in-depth portfolio projects. Mastered skills in information architecture, sketching and wireframing, prototyping and testing, eCommerce and browsing, persuasive and anticipatory design, dashboards and data design, social media, and messaging. Bridge Researched, built, tested, iterated on a mobile app for college students facilitates a successful internship search process through an interactive networking community. Budget Wise Built and iterated on a mobile app helps users keep track, manage and get insights about their subscription spending. Post Up Brainstormed, built, and tested on a mobile app that helps freelancer/remote workers finding great cafes to do work from in a 5-days design sprint challenge. ### UX Designer @ Springboard Jan 2021 – Jan 2021 | San Francisco Bay Area Assisted in creating survey questions and refined test scripts to collect insightful feedback from usability tests, analyzed user research, creating user stories, and user interface design creation of homepage and toolbox feature for the storage planner desktop app. ### E-Commerce Quality Assurance Analyst @ Billpex Inc. Jan 2019 – Jan 2020 | San Francisco, California, United States - Examined the functionality and the quality of design. Ensure design was consistent and display resolution across all operating systems (Windows, Mac OS, Android, and iOS) and devices (desktop, smartphone, and tablet). - Reviewed all the web-based content for grammar, spelling, punctuation, or lexical mistakes - Ensured that web pages were loading properly and that data is collected quickly. - Report and communicate any errors to the development team and ensure mistakes are corrected or updated before the website launch. ### Marketing Associate @ SHENG KEE OF CALIFORNIA, INC. Jan 2018 – Jan 2019 | Brisbane,CA - Design content for email marketing campaigns using GoDaddy, which led to an increase in customer base, and contributed to a revenue total of 6000+ dollars. - Coordinated marketing efforts across multiple departments to maximize efficiency and actively support key marketing directives. - Generated reports that drove useful insights and provided visibility into campaign performance. - Collaborate in the creation of weekly promotion signage, and social media content. ## Education ### User Experience/User Interface Design Bootcamp Springboard ### Bachelor's degree in Marketing San Francisco State University ## Contact & Social - LinkedIn: https://linkedin.com/in/yuyingsusanz - Portfolio: https://www.susanyuyingzhuang.com/ --- Source: https://flows.cv/susanzhuang JSON Resume: https://flows.cv/susanzhuang/resume.json Last updated: 2026-04-13