I sit at the crossroads of design, learning, and advocacy — which basically means I'm the person who asks "but does the customer actually get it?" in every product meeting.

I partner across Product, Engineering, CS, and Support to turn complicated software into experiences that feel intuitive, empowering, and even delightful. Whether it's designing a new product, a training video, or a journey map no one else knew they needed, I make sure users don't just adopt our software... They love it!

Experience Design:

End-to-end journeys, service blueprints, and frameworks that make customers feel seen.

Training & Enablement:

Guides, videos, workshops built for engagement and the joy of learning a new skill.

Insight-Driven Iteration:

Turning feedback loops and usage data into experience and design upgrades.

Creating, designing, and delivering content embodies my responsibilities as a Product Training Specialist. Not only am I training clients on a global scale how to use Pubstrat MAX, a web-based application that is fully configurable to fit the needs of any organization, but I also create the learning curriculum that accompanies the product. Pubstrat MAX is geared toward medical publishing so that pharmaceutical and medical device companies can efficiently publish their findings.

Recently, redesigning Anju's Journal Selector and Conference Authority site which allows Users to search from thousands of Medical Journals and Conferences world wide.

• UX Design lead in redevelopment of web based repository services clients worldwide.

• Design, develop, and deliver instructor-led training and programs while answering real-time questions and using User case studies.

• Train clients on Anju product suites, Pubstrat MAX, through a series of training modules.

• Create client specific training agendas based on client’s product configuration and purchased modules.

• Ideate, create, and deliver internal onboarding materials for an interactive and engaging learning experience.

• As a SME, cross functionally communicate with all stakeholders to create engaging and impactful learning experiences.

As a strategic partner with Microsoft, we work together to create human-centric stories across multiple industries for audiences around the world. As a Sr. Content Marketing Specialist, I work in collaboration with my team to provide compelling copywriting, walking decks, scripts, articles, training guides, and one-pagers both internally and externally.

• Proof and edit content created for Microsoft with clear, concise, and grammatically correct copy.

• Research, analyze, ideate, and deliver content such as scripts, walking decks, training guides, copywriting, and one-pagers to be used by Microsoft on time.

• Provide educational and engaging narratives for internal communication using andragogy best practices.

• Collaborate with the Industry Solutions team and Microsoft executive stakeholders to design a customer journey and intuitive user experience.

• Build trusting relationships to establish a positive work environment and team success.

As an educator, I researched, created, and developed engaging lessons for a diverse group of students with individualized goals. I communicated with all stakeholders to provide feedback based on data. I frequently updated the CRM and LMS to help support the needs of students. Ultimately, I built relationships to allow students and the community to thrive academically and social-emotionally.

Created and implemented training sessions for weekly objectives and team improvement. Successfully won championships through hard work and perseverance. Built strong relationships with players and families which allowed for open communication and a strong community.