As a Product Management Intern at SaaSgenie, I collaborate with cross-functional teams across product, engineering, and design to enhance our product offerings. My role involves supporting product planning and execution throughout the development lifecycle. I contribute to creating product requirement documents and user stories, conducting market research and competitive analysis, and participating in user research to gather customer insights. I assist in managing the product backlog, tracking development progress, performing product testing, and analyzing data to guide product decisions.

1. Effectively oversaw and nurtured a diverse portfolio of mid market and enterprise clients with a focus on diverse regions, notably the UK and US.

2. Solely managed customization queries, offering guidance and implementing changes in the customer portal for clients in the US.

3. Collaborated with the Bug team to streamline bug fixes and expedite deployments.

4. Acted as a liaison between clients and the development team, ensuring prompt resolution of backend issues.

5. Provided personalised product solutions to meet specific customer requirements, contributing to overall client success.