Lead designer for an award-winning web product that enables security managers to effectively manage large-scale infrastructure, overseeing 20+ new revenue-driving features and 100+ AI-based features. Collaborate closely with a global cross-functional team of researchers, product managers, developers, and executives.

Implement AI generative and agentic workflows to spark design thinking and create buy-in and cross-functional alignment. Leads multiple initiatives to improve design processes including creating an onboarding for new hires and design capacity planning.

Led the 'next-gen' vision project for Responsys and leveraged Artificial Intelligence to streamline the workflow for digital marketers and reduce the time it takes to plan and launch a marketing campaign by 50%.

Conducted user interviews to understand the issues faced by employees while using the employee self-service portal. Simplified the web app for the portal to decrease the number of training man-calls.