# Swetha Batta

> Senior Software Developer | Technical Product Manager, CSPO

Location: United States, United States
Profile: https://flows.cv/swethabatta

## Work Experience
### Senior Software Engineer (Front-end) and Technical Product Manager @ BillGO
Jan 2020 – Jan 2024 | United States
• Led the development of 4 projects for BillGO's front-end team collaborating with 10 engineers and 5 cross functional teams 
       o Spearheaded the development of a new user experience for the app's front-end 
       o Led the team in modernizing our tech stack with React Native, grasping the intricacies of a new codebase architecture
       o Prioritized and managed the product backlog for our legacy React application, addressing bugs & enhancements, and reducing technical debt alongside the React Native transition 
       o Launched an application for Customer Service Representatives (CSRs) to manage incidents, user and payment information 
• Developed responsive, accessible, user interface components for the Bill Pay platform using React, JavaScript, and TypeScript
• Built an administrative portal from scratch with 30+ features for BillGO's clients and internal teams to manage user information, incidents, and payments 
• Implemented unit tests using Jest framework, achieving 80% test coverage following a TDD approach 
• Worked closely with the UX design team during design thinking sessions to identify gaps, and designed reusable components
• Collaborated with product team to identify gaps in existing features and define new features aligned with business objectives 
• Automated the UI team’s release process reducing manual effort by 95% and improving operational efficiency 
• Facilitated pre-planning, planning, grooming, sprint review, retrospective meetings, and daily stand-ups as the Scrum Master 
• Analyzed the sprint history and adjusted the sprint velocity by 22% to allow sufficient time for code reviews and testing 
• Led technical discussions with developers while also presenting roadmaps, sprint goals, progress, and outcomes to executive leadership for each sprint 
• Proposed and developed a prototype of a GenAI-powered conversational AI chatbot that helps reduce the volume of requests processed by the Customer Service team and offers personalization

### Lead Full-stack Software Developer @ IBM
Jan 2018 – Jan 2020 | United States
•	Led a development team to build responsive web applications using MERN (MongoDB, Express, React, Node.js) stack along with an active contribution to front-end and back-end development. 
o	Built and successfully launched a gamification application (GameOn) for the IBM Cloud Sales Enablement team, motivating sellers to monitor their learning progress through a point-and-award system.
o	Engaged actively in all phases of Product development life cycle and Software development life cycle.
o	Improved user engagement by 10-fold since its launch growing active users and increasing user adoption through continuous feature enhancements.
o	Rewarded with OTAA (Outstanding Technical Achievement Award) for my contribution to building GameOn platform.
•	Mentored junior developers and interns in the team.
•	Conducted a cost-benefit analysis and achieved a 30% reduction in migrating an existing VM-based application to IBM Cloud.  
•	Negotiated the project budget skillfully, achieving a 20% reduction in costs while integrating applications from other teams.
•	Automated and scheduled tasks to query data and generate analytics reports used by higher management.
•	Performed sentiment analysis of COVID news articles for Data Science team and created visualizations with statistical insights.
•	Proposed and built a prototype for an exclusive hackathon management platform for IBM by streamlining existing services.

### Software Developer in Test @ IBM
Jan 2015 – Jan 2018 | United States
•	Formulated automation test plans, oversaw test execution progress, and assumed full responsibility for crafting automation test scripts catering to functional, integration, and end-to-end testing.
•	Achieved a 90% reduction in regression test execution time, cutting total test time from 5 hours to 30 minutes.
•	Identified potential gaps and communicated them to product, design, and development teams.

### Quality Assurance Engineer @ Cognizant Technology Solutions
Jan 2012 – Jan 2014 | Hyderabad and Chennai, India
•	Gained hands-on experience in different testing types - unit, integration, smoke, black-box, white-box, and regression testing.
•	Operated within an agile workflow model, actively participating in daily scrum meetings, sprint planning, and reviews.
•	Served as a Team-Lead overseeing a team of 4 members while mentoring new hires and interns.
o	Received 'A-team' and 'Dream team' awards for defect-free application launches despite tight timelines.


## Education
### Product Leader Certification
Product School
Jan 2021 – Jan 2021

### Masters in Computer Science (Data Science concentration)
University of Cincinnati

### Bachelor of Technology (B.Tech.) in Electronics and Computer Engineering
Jawaharlal Nehru Technological University


## Contact & Social
- LinkedIn: https://linkedin.com/in/swethabatta

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Source: https://flows.cv/swethabatta
JSON Resume: https://flows.cv/swethabatta/resume.json
Last updated: 2026-03-22