Performed tenant and SQL staging database migrations and restores on different data-centers.
Worked with technologies including OLAP data cube, mongoDB, AWS cloud infrastructure, Microsoft SQL server & JIRA.
Worked with staging DB’s, writing queries and troubleshooting stored procedures, ETL processes and granting permissions as DB admin.
Performed administrative tasks on data-centers using Rest API’s.
Work closely with product development, professional services and the quality assurance teams to move issues through the software release process.
Tracked, logged and responded to support tickets. Performed user account maintenance, managed incidents and provided resolution for end-users’ technical challenges. Troubleshoot hardware/software issues.
