• Led end-to-end planning for a mobile application serving 2,500+ justice-impacted youth.
• Defined product scope, developed project timeline with milestone tracking, provided guidance to a 5-person design team, and reported progress against KPIs to stakeholders, enabling a 100% transition to paperless operations.
• Created the Product Requirements Document (PRD) with 12 feature specifications, delivering 175 high-fidelity screens on schedule.
• Scaled design operations by establishing a centralized Figma workspace, implementing cohesive typography and color standards that strictly aligned with existing brand guidelines to ensure 100% visual consistency.
• Conducted user interviews with 20+ youth and case managers, directed the synthesis of user feedback through affinity mapping, transforming raw usability data into prioritized design iterations and product improvements.