Worked with users to set-up and troubleshoot e-commerce integrations that integrated with Mailchimp via an OAuth integration.
Routinely reviewed large amounts of API calls to identify unexpected behaviors
Tested and reported bugs and user pain points, as well as detailed workflows and steps to replicate to the Engineering team using Confluence/JIRA to assist in story/task prioritization
Key accomplishments:
•Identified areas-of-improvement in internal processes and workflows, and developed internal, department-wide tools using Node.JS to address these shortcomings and allow for higher ticket efficiency
•Consistently exceeded both efficiency performance and quality performance metrics
