• Improved satisfaction rates and engagement of the chat experience by introducing contextual placements on the help site and created a secured identity and tender verification experience.

• Led design, product strategy, and testing for Augmented Reality and 360 furniture/home category browsing experiences to develop Minimal Viable Products that demonstrated increased engagement browsing home accessories.

• Envisioned a connected store ecosystem, driven by research learnings to help improve the role and relevance of the Kohl's store in a shoppers journey.

• Created a new product discovery pipeline that was driven by personalized curation and way-finding.

• Reduced abandonment while browsing products by re imagining navigation capabilities on product pages.