● Integrated FlightAware API to provide real time flight tracking, offering user up to date flight status and airport information, while optimizing backend systems to reduce latency by 50%.

● Led the integration of Google Maps API to enhance location-based features, allowing user to visualize and interact with geospatial data, improving decision making time by 25%.

● Developing AWS SNS- based communication system to enable two-way messaging between ServiceNow and mobile applications, delivering real time notification, significantly enhancing user engagement and communication flow.

● Collaborated with stakeholders to design and implement a PDF based invoicing system in ServiceNow, incorporating key details, approval workflows and dynamic currency conversions for global operations.

● Automated passenger health screening in ServiceNow by creating a dynamic case intake system using Record Producer and Service Portal, with an algorithm-based questionnaire.

● Delivered a web-based dashboard solution using Python and MySQL, improving team visibility by streaming dynamic metrics to a TV screen with automated refresh every 15 minutes and a daily reset.

● Redesign and automate email and notification templates, increasing team productivity by 80%.

● Manage SSL certificate renewal and installation to prevent service disruption.

● Modeled 5 standardized enterprise dashboards to meet the needs of stakeholders using Power BI.

● Identified 20+ data source, relationships, etc. from ServiceNow needed to produce reliable reports.

● Translated business needs from management and staff into data models, reports, and dashboards that increased data-driven decision making efficiency by 25%.

● Deployed applications in live production environments, balancing resources and time limitations, while enhancing performance validation by pinpointing critical test cases to cut testing time by 20%.

● Determined areas of improvements and added 3+ new features to overseas application (Web services name ‘GST’, ‘Finacle’, etc.) using Java.

● Designed and implemented 4 finance software applications on P8 platform of IBM Case Manager.

● Engage with cross-functional teams to gather user stories and implement solutions.

● Created and integrated 5 widgets/modules to track turnaround time and reduce chances of missing deadlines by 75% for any given task using Java, JavaScript, Spring Boot and IBM Plugin.

● Conceptualized 3 new standardized reusable workflows to serve trade finance reject/approve process with compliance check.

● Built an interactive product to create and manage 50+ Document Consistency Checker Rules of Trade Finance domain using Java, jQuery, HTML, and CSS. Used RESTful APIs to serve data to these front-end systems.

● Written SQL queries to extract and import 100+ rules to the applications from a database.