# Tanya C. > Staff Product Designer @ Included Health Location: San Francisco, California, United States Profile: https://flows.cv/tanyac I am a product designer with a background in psychology and animation. I love listening to people and turning those insights into impactful human-centered designs. I like designing collaboratively to create that moment when someone realizes a product or piece of technology really has a place in their lives. Skills: User research, information architecture, sketching, wireframing, prototyping, usability testing Portfolio: tanyachiu.com ## Work Experience ### Staff Product Designer @ Included Health Jan 2024 – Present | San Francisco Bay Area ### Senior Product Designer @ Included Health Jan 2021 – Jan 2024 | San Francisco Grand Rounds Health and Doctor On Demand are now Included Health. We’re on a mission to raise the standard of healthcare for everyone. ### Senior Product Designer @ Doctor On Demand Jan 2021 – Jan 2021 | San Francisco Bay Area ### Senior Product Designer @ Rally Health Jan 2019 – Jan 2021 | San Francisco, CA Lead designer on the claims & accounts digital health experiences for UnitedHealthCare members on myuhc.com ### Freelance UX Designer @ Self employed Jan 2018 – Jan 2021 | San Francisco Bay Area Worked with various clients to create UX design strategy, design user flows, wireframes, prototypes and high fidelity mockups. Key Projects: always.ai - Beta UX • Created user flows, wireframes and visual design for machine learning model catalog designed to help ML engineers deploy their models onto edge devices. Helios Interactive - Visa Product Catalog • Created user flows, wireframes and interactive prototype for product catalog designed to educate internal Visa stakeholders on all of the available product offerings. Helios Interactive - Visa Risk Mobile Project • Created the UX direction, user flows and wireframes for Visa mobile sales enablement tool. ### Senior UX Designer @ Blue Shield of California Jan 2019 – Jan 2019 | San Francisco, CA Collaborated with product owners and UX design team to create design strategy, user flows, wireframes, prototypes and high fidelity mockups ready for production. Key Projects: Blue Shield of California - Sketch Component Library • Distilled style guide, website and mobile elements down to component library to ease mockup creation for UX team and communication with development team. Blue Shield of California - Condition Care Pilot Program • Created the UX direction, user flows, wireframes and high fidelity mockups across web and native app for new initiative aimed to reduce costs for members with chronic conditions. ### UX Designer (Contract) @ Blue Shield of California Jan 2018 – Jan 2019 | San Francisco, CA ### UX Designer & Researcher @ Sphera Jan 2017 – Jan 2018 | San Francisco Bay Area Performed design audit to identify usability issues and provided solutions for company’s first SaaS product offering. Collaborated with development and product teams to define features, create and implement designs. Key Projects: SpheraCloud Navigation Redesign • Redesigned navigation to put site customization in the hands of end users. Identified major navigation usability issues and designed 3 alternative website navigations to increase feature findability. SpheraCloud Roles and Permissions • Designed roles and permissions segment in SaaS product offering to educate users on hierarchical relationships for entities within the system. SpheraCloud Persona Research • Led research initiative and weekly group meeting to define and validate user personas used in product development and feature prioritization. • Partnered with Customer Success Managers to identify contacts within organizations to target for interviews. ### UX Research and Design Consultant @ CloudApp, Inc. Jan 2016 – Jan 2017 | San Francisco Led usability testing initiative from reaching out to targeted user base, scheduling interviews and testing new product features. Synthesized results and presented recommended design improvements. Designed wireframes and prototypes for iOS and desktop integrations. Key Project: CloudApp Zendesk Integration • Iterated on designs for CloudApp integration for Zendesk marketplace. Built and revised InVision prototype to be presented to Zendesk for feedback. Performed usability tests on prototype with CloudApp Zendesk users. ### Specialist @ Apple Jan 2014 – Jan 2016 • Guided customers’ journey through store to quickly identify needs, troubleshoot device problems and provide a clear purchase process. • Led workshops on iCloud and iPhone use to groups of users of all levels. ### Advertising and Membership Manager @ San Francisco Classical Voice Jan 2012 – Jan 2013 | San Francisco Bay Area • Sold advertising and built vendor relationships for a non-profit journalism website covering arts organizations; worked with Executive Director to create marketing budget. • Uploaded, polished and published editorial and advertising content, designed digital and print collateral, promotional materials. ### Production Assistant @ San Francisco Classical Voice Jan 2011 – Jan 2012 | San Francisco, CA Production support for website, uploading content to Drupal CMS, approving events for calendar, provide customer support ### Web Producer & Account Manager @ Screamstream Interactive, Inc Jan 2007 – Jan 2010 Screamstream Interactive is a start-up focusing on designing and developing marketing solutions for a wide range of clients, from huge Fortune 500 companies to the smallest startups Accounts include: AOL, Yahoo, BabyCenter, Pandora, Bebo, and HP.; Act as main point of contact between clients and creative team, handle projects from the beginning (legalizing documents) to final delivery and invoicing; Write proposals and white papers for the company to be presented in marketing meetings to new clients. Create and oversee project schedules, provide creative support, (HTML coding) as necessary. ### Psych Lab Research Assistant @ Hughes Lab, Dartmouth College Jan 2004 – Jan 2005 Helped run the experiment, collect data, find sources, choose subjects for the paper and acted as a test subject. Would set up the experiment before running and calibrate the subjects to the appropriate equipment. Resulted in a poster that was presented at the Vision Sciences Annual Meeting ## Education ### Bachelor's degree in Psychology and Animation Dartmouth College ## Contact & Social - LinkedIn: https://linkedin.com/in/tanyachiu - Portfolio: https://www.tanyachiu.com --- Source: https://flows.cv/tanyac JSON Resume: https://flows.cv/tanyac/resume.json Last updated: 2026-03-30