# Tarek Cheikh aissa > 2nd Line Support Engineer | Microsoft 365 Specialist | Expert in Optimizing IT Operations. Location: London, England, United Kingdom Profile: https://flows.cv/tarekcheikhaissa As a dedicated System Administrator with over four years of experience in multi-tenant Microsoft 365 environments, I specialise in optimizing IT infrastructures for efficiency and performance. My expertise spans across Azure, Intune, and Autopilot, driving down administrative workload by up to 70%. I have a proven track record in troubleshooting complex issues, cutting ticket volumes for new clients by half. From leading major IT relocation projects for high-profile clients like Apple and HSBC to training new team members, I thrive in dynamic, fast-paced environments where I can bring value and ensure seamless operations ## Work Experience ### Onsite Engineer @ Nutbourne Ltd Jan 2024 – Present ### Second Line Support Engineer @ Simultech IT Limited Jan 2022 – Jan 2024 •Administered multi-tenant Microsoft 365 environments using Azure, Intune, and Autopilot, optimizing user management, application deployment, device provisioning, and security enforcement. This improved administrative efficiency, reducing time and effort by 50-70%. •Managed cloud platforms including backups, email signatures, asset management, remote monitoring, and management (RMM) systems. •Collaborated with clients during regular meetings to implement changes, minimize downtime, and reduce operational costs, ensuring alignment with business goals. •Onboarded and trained new team members on company policies, IT management tools, and security best practices, while enhancing technical proficiency and customer service skills to align with organizational goals and maintain client satisfaction. ### First Line Support @ Simultech IT Limited Jan 2020 – Jan 2022 | Greater London, England, United Kingdom •Troubleshot and resolved complex IT issues at their root, leading to a 50% reduction in ticket volume for newly onboarded clients while consistently maintaining low ticket rates for existing clients. •Diagnosed and resolved hardware issues, performed part upgrades, and provided cost-effective purchasing advice to ensure clients received the best value within their budget. •Led IT relocation projects in partnership with Restore Technologies, relocating IT kits for major clients such as Apple, Spotify, HSBC, and Facebook. Ensured smooth hardware decommissioning and recommissioning, prioritizing neat setups to exceed client expectations. ### Team Leader @ Pret A Manger Jan 2018 – Jan 2019 | Greater London, England, United Kingdom •Provided support, training, and coaching to team members, fostering their ability to maintain excellent service standards and achieve peak performance. •Led the team through the transition from a manual coffee calling system to a digital screen-based order system, ensuring a smooth implementation with minimal disruption. ### Team Member \ Barista @ Pret A Manger Jan 2017 – Jan 2018 | Greater London, England, United Kingdom •Consistently delivered exceptional customer service by preparing high-quality beverages and food items, addressing customer inquiries effectively, and thriving in a high-pressure, fast-paced environment to enhance the customer experience. •Worked collaboratively with team members to ensure smooth store operations, including stocking supplies, maintaining cleanliness, and assisting with various tasks to meet store goals and customer needs. ### Retail Technology Consultant @ H-Dey PC Jan 2015 – Jan 2016 | Algiers, Algeria •Advised clients on hardware and software solutions, executed upgrades (e.g., memory expansions, hard drive replacements), and managed sales transactions, leading to increased sales, improved system performance, and higher customer satisfaction. •Diagnosed and resolved hardware and software issues, providing technical support that improved system performance, and ensured customer satisfaction. ### Retail Support Associate @ H-Dey PC Jan 2014 – Jan 2015 | Algiers, Algeria •Assessed clients' technology needs and effectively positioned customised solutions, leading to successful sales. •Managed inventory and financial records, ensuring availability of computer parts, processing purchases, and improving operational efficiency to support store revenue growth. ## Education ### Microsoft Modern Workplace 360 GSP ### Material Science and Engineering Degree in Materials Engineering Université des Sciences et de la Technologie 'Houari Boumediène' ## Contact & Social - LinkedIn: https://linkedin.com/in/tarek-cheikh-aissa --- Source: https://flows.cv/tarekcheikhaissa JSON Resume: https://flows.cv/tarekcheikhaissa/resume.json Last updated: 2026-04-05