# Tasnim Reza

> Principal Design Manager at Sprinklr | B2B, SaaS, AI I Design Lead, People Leader, Mentor and Learner

Location: San Francisco Bay Area, United States
Profile: https://flows.cv/tasnim

I’m a user experience design lead, currently wearing the hats of a Principal Product Designer and a Manager. I bring together a deep sense of empathy, strong analytical skills, and perspectives from diverse professional backgrounds to craft better user experiences through data-driven, clear, and consistent visual design solutions.

As a manager, I consider myself fortunate to support aspiring UX designers and help cultivate their leadership skills through comprehensive mentorship.

Skills I humbly possess -

Product strategy
Product Design
Responsive Web Design
Mobile App Design 
Agile & Traditional UX Methods
Leadership 
Mentoring
Process alignment 
Project management 
Team management 
People manangement

## Work Experience
### Principal Design Manager @ Sprinklr
Jan 2022 – Present | Remote
Product - Sprinklr Service (CCaas)

Digital-first customer service, enterprise-scale voice support. Redefine customer service with an AI-powered platform that unifies voice, digital and social channels. Power channel-less interactions and seamless resolution no matter the channel of contact.

### Lead Product Designer @ Sprinklr
Jan 2022 – Jan 2022 | Remote

### Product Designer @ Sprinklr
Jan 2021 – Jan 2022 | San Francisco, California, United States

### UX Designer @ Osmind
Jan 2020 – Jan 2020 | San Francisco, California, United States

### Product Designer @ Unknown
Jan 2019 – Jan 2020 | San Francisco, California, United States
- Successfully led end-to-end design of a mobile and web application.
- Demonstrated proficiency in crafting user-centric interfaces, developing prototypes, and conducting iterative testing for optimal usability.
- Recognized for effective teamwork, contributing to seamless cooperation with cross-functional teams. A proven track record of delivering visually appealing and efficient design solutions.

### Disaster Cycle Services-Training & Exercise Lead @ American Red Cross
Jan 2015 – Jan 2018 | San Francisco County
- Managed Disaster Training & Exercise team, strategized disaster training & exercise plans, and implemented them locally through the cross-functional platform.
- Supervised Disaster volunteer service team including volunteer recruitment, leading & supporting ongoing volunteer recognition, and engagement opportunities.
- Collaborated with the Regional team for planning and implementation of disaster preparedness, response and recovery programs locally among diverse communities, and assisted deployment of volunteers in disaster response to meet the needs of the territory, region, and state.
- Identified key team members and mentored for transitioning to leadership roles.

### General Physician @ Private Practice
Jan 2010 – Jan 2012 | Dhaka, Bangladesh

### Resident Physician @ Bangladesh Medical College
Jan 2009 – Jan 2010 | Dhaka, Bangladesh


## Education
### Master of Public Health (MPH)
The Johns Hopkins University
Jan 2014 – Jan 2015

### UX Design Certification
Springboard
Jan 2019 – Jan 2020

### Master of Health Science in Healthcare Management and Development
North South University
Jan 2011 – Jan 2012

### Bachelor of Medicine in Bachelor of Surgery - MBBS, Medicine
Bangladesh Medical College and Hospital


## Contact & Social
- LinkedIn: https://linkedin.com/in/tasnimreza

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Source: https://flows.cv/tasnim
JSON Resume: https://flows.cv/tasnim/resume.json
Last updated: 2026-03-25