I support 5 Vice Presidents in overseeing day-to-day operations across multiple real estate offices, helping drive agent productivity and client service.

From managing signage workflows (100+ weekly) to coordinating listing documents and special events, I serve as the central point of contact for office operations, agent needs, and vendor relationships. I also help onboard new agents and ensure smooth communication between staff, leadership, and clients.

Oversaw repair operations and back-end logistics for one of California’s highest-volume Apple Genius Bars. Maintained 99% inventory accuracy, processed device intake and triage, and ensured timely handoffs between technical teams and customers.

Served as the go-to coordinator for escalations, repair tracking, and technician support — helping improve turnaround time and service quality. Regularly prepared performance reports and flagged bottlenecks to leadership.

Partnered with store leadership and corporate teams to uphold Apple’s customer service and data handling standards in a fast-paced, high-volume environment.

Sourced and screened high-volume talent pipelines across 10 retail locations, reviewing up to 50 candidates per week per market. Evaluated applications based on hiring criteria and added qualified candidates to internal talent pools.

Collaborated with recruiters, hiring managers, and fellow sourcers to align on job requirements, candidate fit, and long-term hiring needs. Supported seasonal and permanent hiring cycles while adhering to Apple’s internal TA strategies and brand standards.

Helped achieve a 70% hire rate among sourced candidates, with 50% successfully converting to permanent positions post-season.

Talent Sourcing Rotation

• Sourced and screened candidates supporting 10 Apple retail locations across Alaska and California markets (300-500 roles), conducting phone interviews and coordinating interview scheduling with hiring managers across multiple time zones

• Achieved 70% offer rate for candidates advanced to hiring managers; 50% of seasonal hires converted to permanent positions, demonstrating strong talent assessment and candidate relationship management

Product Design Rotation

• Fabricated prototypes using CNC equipment and CAD tools while coordinating logistics and documentation workflows between cross-functional teams of engineers, PMs, and vendors across US and China markets

• Managed secure testing protocols and prototype tracking systems to ensure confidentiality and timely delivery of units for product evaluation.

Supported mechanical, software, and module engineering teams in building and troubleshooting prototype hardware. Operated CNC machines to manufacture custom components and followed SOPs and BOMs for accurate builds.

Managed lab organization and logistics, including inventory tracking, consumables management, and order processing. Coordinated closely with vendors and Apple facilities teams to ensure efficient repairs and equipment maintenance.

Partnered with project managers and engineers to fulfill prototype needs while maintaining budget discipline and adhering to strict confidentiality and operational protocols.