# Taylor Karns > Admin @ Christie’s Sereno Real Estate | Process Improvement Location: San Francisco Bay Area, United States Profile: https://flows.cv/taylorkarns With over 7 years of experience supporting leadership teams, driving smooth office operations, and simplifying complex processes, I’m an administrative and operations professional. At Apple, I supported retail, engineering, and talent acquisition teams, from high-volume service logistics to confidential product development. Currently, I support multiple Vice Presidents and over 100 agents at Christie’s International Real Estate | Sereno, coordinating listing workflows, signage operations, onboarding, office events, and regional agent support. I thrive in fast-paced environments, prioritizing attention to detail, proactive problem-solving, and cross-functional communication. I manage vendor relationships, improve operational workflows, and solve challenges efficiently. I’m drawn to organizations that value innovation, integrity, and collaborative impact, and I’m open to meaningful connections in operations, recruiting, and administrative roles. ## Work Experience ### Executive Administrative Coordinator (Agent Office Ambassador) @ Sereno Jan 2025 – Present | San Jose, California, United States I support 5 Vice Presidents in overseeing day-to-day operations across multiple real estate offices, helping drive agent productivity and client service. From managing signage workflows (100+ weekly) to coordinating listing documents and special events, I serve as the central point of contact for office operations, agent needs, and vendor relationships. I also help onboard new agents and ensure smooth communication between staff, leadership, and clients. ### Service Operations Coordinator (Genius Admin) @ Apple Jan 2019 – Jan 2025 | Santa Clara, California, United States Oversaw repair operations and back-end logistics for one of California’s highest-volume Apple Genius Bars. Maintained 99% inventory accuracy, processed device intake and triage, and ensured timely handoffs between technical teams and customers. Served as the go-to coordinator for escalations, repair tracking, and technician support — helping improve turnaround time and service quality. Regularly prepared performance reports and flagged bottlenecks to leadership. Partnered with store leadership and corporate teams to uphold Apple’s customer service and data handling standards in a fast-paced, high-volume environment. ### Non-Leadership Recuriter (Rotational Role) @ Apple Jan 2022 – Jan 2022 | Cupertino, California, United States Sourced and screened high-volume talent pipelines across 10 retail locations, reviewing up to 50 candidates per week per market. Evaluated applications based on hiring criteria and added qualified candidates to internal talent pools. Collaborated with recruiters, hiring managers, and fellow sourcers to align on job requirements, candidate fit, and long-term hiring needs. Supported seasonal and permanent hiring cycles while adhering to Apple’s internal TA strategies and brand standards. Helped achieve a 70% hire rate among sourced candidates, with 50% successfully converting to permanent positions post-season. ### Business Operations Specialist @ Apple Jan 2021 – Jan 2022 Talent Sourcing Rotation • Sourced and screened candidates supporting 10 Apple retail locations across Alaska and California markets (300-500 roles), conducting phone interviews and coordinating interview scheduling with hiring managers across multiple time zones • Achieved 70% offer rate for candidates advanced to hiring managers; 50% of seasonal hires converted to permanent positions, demonstrating strong talent assessment and candidate relationship management Product Design Rotation • Fabricated prototypes using CNC equipment and CAD tools while coordinating logistics and documentation workflows between cross-functional teams of engineers, PMs, and vendors across US and China markets • Managed secure testing protocols and prototype tracking systems to ensure confidentiality and timely delivery of units for product evaluation. ### Product Design Lab Technician (Rotational Role) @ Apple Jan 2021 – Jan 2021 Supported mechanical, software, and module engineering teams in building and troubleshooting prototype hardware. Operated CNC machines to manufacture custom components and followed SOPs and BOMs for accurate builds. Managed lab organization and logistics, including inventory tracking, consumables management, and order processing. Coordinated closely with vendors and Apple facilities teams to ensure efficient repairs and equipment maintenance. Partnered with project managers and engineers to fulfill prototype needs while maintaining budget discipline and adhering to strict confidentiality and operational protocols. ### Technical Specialist @ Apple Jan 2018 – Jan 2019 | Los Gatos, California Delivered personalized support to customers navigating Apple’s ecosystem, including iPhone, iPad, and iPod devices. Assessed technical issues in real-time and provided fast, accurate solutions while maintaining Apple’s high standard of service. Helped new users get started with photo, video, and music tools through 1:1 training sessions and onboarding support. Built strong customer relationships through empathy, patience, and expert product knowledge — contributing to a seamless in-store experience and overall team success. ### After School Program Coordinator @ Stratford School Jan 2016 – Jan 2018 Coordinated structured after-school programming for K–4 students, supporting a safe and engaging environment for learning, play, and social development. Designed and led daily activities for 25+ students, including arts & crafts, group games, and outdoor programming. Served as the primary contact for parents during pickup and collaborated closely with faculty and staff to align on student needs and safety. Developed strong time management, communication, and multitasking skills—laying the foundation for my later success in high-volume administrative and operational roles. ## Education ### Bachelor of Science in Business Administration and Management, General Western Governors University ## Contact & Social - LinkedIn: https://linkedin.com/in/taylorkarns100 --- Source: https://flows.cv/taylorkarns JSON Resume: https://flows.cv/taylorkarns/resume.json Last updated: 2026-04-13