# Taylor Knapp

> Senior Software Engineer at commercetools

Location: Durham, North Carolina, United States
Profile: https://flows.cv/taylorknapp

## Work Experience
### Senior Software Engineer @ commercetools
Jan 2021 – Present | Durham, North Carolina, United States
- Platforms: AWS, GCP, Azure
- Infra: K8s, Lambda/Cloud Run, Queues, Storage
- DBs: BigQuery, Databricks, Athena, Redis
- Tooling: Terraform, Helm, CircleCI

### Senior Software Engineer @ CrossComm
Jan 2021 – Jan 2021
Broad exposure to a variety of languages and technologies with implementation for multiple clients. Focused on server-side (Node/Typescript), with some exposure to Android (Kotlin) and Web (React).

Languages: Javascript | Node | Typescript (Server), Kotlin | Java (Android), React (Web)
Platforms/Frameworks: AWS, GCS | Firebase, Serverless, Strapi, Express, Docker | Kubernetes
Databases: Mongo | Mongoose, SQL | Postgres | Sequelize, DynamoDb

### Software Engineer @ CrossComm
Jan 2019 – Jan 2021

### Director Of Business Development / Software Engineer @ CrossComm
Jan 2017 – Jan 2019 | Raleigh-Durham, North Carolina Area

### Business Operations & eCommerce Consultant @ Self-Employed
Jan 2016 – Jan 2017 | France

### Senior Sales Manager @ Windsor Circle, Inc.
Jan 2016 – Jan 2016 | Raleigh-Durham, North Carolina Area
Given responsibility for a team of AEs. Continued to develop management skill set with a focus on identifying and growing in key strategic areas with each team member.
- Not enough time for fancy stats as I moved to France for a year (disclosed prior to promotion).

### Manager, Sales Development & Productivity @ Windsor Circle, Inc.
Jan 2015 – Jan 2016 | Raleigh-Durham, North Carolina Area
Given ownership of the sales development function along with general sales operations, tools, and training. Made significant changes to SDR team structure moving towards increased collaboration, team building, and accountability to actual revenue generation. Often pretended to be batting during stand-up meetings.
- 258% increase in quarterly record of revenue sourced by SDRs
- 186% increase in YoY revenue sourced by SDRs
- 285% increase in portion of total revenue sourced by SDRs

### Account Executive @ Windsor Circle, Inc.
Jan 2013 – Jan 2015 | Raleigh-Durham, North Carolina Area
Learned and grew rapidly in SaaS sales. Enjoyed encouraging the team, building culture, and contributing to revenue growth.
- 1st AE to sell $1MM+.
- Broke multiple sales records (largest software ACV 3x, largest total ACV 2x). 
- Held largest Total ACV sale for multiple years.

### Account Executive @ KnowledgeTree Inc.
Jan 2013 – Jan 2013 | Raleigh-Durham, North Carolina Area
My first foray into SaaS sales. Saw early success but moved back to Durham.
- 1st AE to sell new SaaS product offering after substantial pivot.

### Internal Auditor @ AICPA
Jan 2011 – Jan 2013 | Durham, NC
Financial Controls Access Database (Development, Internal Sell, and Implementation)
   - Created database to ease ownership of 200+ financial controls
   - Sold database’s value to finance staff and trained 30+ users
   - Began project on my own initiative

Confident, articulate, and persuasive communicator (PowerPoint guru)
   - Present projects and results to Sr. Management on numerous occasions   
   - Asked to present at leading development conference for young CPAs
   - Assist Management to compile complex communications

Perform operational, compliance and financial reviews
   - Quickly comprehend new processes from technical IT to financial internal controls
   - Meet with key teams (Finance, Service Center, Products, IT) to walk through processes
   - Analyze processes and testing results to develop meaningful recommendations
   - Obtain buy-in from Management on the value-add and relevance of recommendations
   - Follow-up regularly on issues and build relationships with staff across the organization

Team champion for our audit documentation software, team budget, and purchasing

### Internal Audit, Security & Privacy Analyst @ AICPA
Jan 2010 – Jan 2011
Work with the internal audit team to insure compliance with regulatory and company policies. Handle internal incidents and inquiries pertaining to the Security & Privacy Office (SPO). Prepare communication from SPO to management concerning risks. Document findings and compensating controls, as well as standard operating procedures and new SPO policies. Assist in vendor site reviews. Write and edit company security policies.

### AR Intern @ AICPA
Jan 2010 – Jan 2010
Intern for the dues collection season
Create and develop quotes for membership renewal and product purchases
Outreach to customers concerning their information and remittance advice
Work with large firm payments ($10k to $2m)


## Education
### Bachelors of Science in Business Administration; Accounting
The Ohio State University
Jan 2007 – Jan 2010

### Full Stack Web Development Certification in Computer Software Engineering
freeCodeCamp
Jan 2016 – Jan 2017

### Centerville High School
Jan 2003 – Jan 2007


## Contact & Social
- LinkedIn: https://linkedin.com/in/taylorknapp

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Source: https://flows.cv/taylorknapp
JSON Resume: https://flows.cv/taylorknapp/resume.json
Last updated: 2026-03-22