Greater New York City Area
• Maintained product backlog for the Client On-Boarding and Anti-Money Laundering (AML) system by managing competing priorities of 9 global client segments.
• Provided value-added, innovative and simplified system solutions addressing process inefficiencies and complex business needs through a single global code-base. Documented solutions as detailed and comprehensive functional requirements including preliminary user interface wireframing.
• Satisfied ad-hoc business reporting and MIS needs by preparing custom database queries in SQL. Touted as the BI engine of Citi Private Bank. Became the go-to person for clients and peers alike for reporting needs.
• Led legacy application retirement efforts by developing data-mapping and conversion logic to migrate 110,000 clients, 250,000 accounts and 1200 users between incongruent systems.
• Liaised with development team to conduct requirements and feasibility analysis and actively participated in design sessions.
• Strategized the approach for User Acceptance Testing (UAT) and oversaw its execution. Discovered showstopper bugs via application user interface and database testing.
• Collaborated with the project team to plan and conduct training sessions and prepare targeted training material.
• Prepared project plans, monitored various pre-implementation work streams, and reported overall project health and risks to stakeholders.
• Supported information security, application support and knowledge center teams as a subject matter expert (SME) by answering questions, conducting root cause analysis and resolving system issues. Acted as an escalation point of contact for critical issues.
• Promotions:
~ Senior Business Analyst (Vice President): Sep, 2011
~ Business Analyst (Assistant Vice President): Sep, 2009
~ Business Analyst (Senior Associate): Sep, 2007