# Tess Fish > Product Designer · Educator · Coach · Empathic Body Double Location: Penngrove, California, United States Profile: https://flows.cv/tessfish Hi, I’m Tess—aka Fish—professional Product Designer, Educator, Coach, and Empathic Body Double. Confidently accomplished—but far more excited about elevating the team than myself. With 15+ years of heart-led, hands-on experience, I design products, software, and brands that enhance the human experience. I thrive in spaces where humanity is studied, creativity is celebrated, and iterative, cross-disciplinary collaboration sparks meaningful innovation. A happy partner to Product, Engineering, Marketing, and Exec teams, I love working together to deliver impactful products people genuinely love. As a lifelong learner, I’m guided by psychology, curiosity, empathy, and a dash of neurodivergent magic. I’ve designed across B2B and B2C, from scrappy startups to scaled enterprises—diving into EdTech, e-commerce, messaging platforms, APIs, dev tools, subscription services, data viz, and accessibility. I’m a thoughtful contributor, empathic people-person, chameleon mentor, and eagle-eye for quality and detail. I’ve built and scaled teams, navigated multi-acquisitions, streamlined processes, turned complexity into clarity, and championed the quiet wins that keep teams joyful and resilient. I’m here for bold, human-centered design—and I’m seeking my next adventure. Internet, do your thing! ## Work Experience ### Senior Director, Product Design, Content Strategy, & UX Research @ Pearson Jan 2021 – Jan 2023 | San Francisco Bay Area • Developed design strategy and delivered intuitive experiences across Digital Channels, eCommerce, and Clinical Assessment, impacting 160M students, educators, and practitioners. • Fostered a collaborative culture to motivate a global multidisciplinary Product Design team. • Delivered UX Design, Research, & Content Strategy for Pearson’s core offerings, generating significant revenue and subscriptions. ### Principal, Product Design & UX Research @ Vonage Jan 2018 – Jan 2020 | San Francisco Bay Area • Led product design and UX research strategy for Vonage Business Cloud Application, API products, Call Center technology, and AR/VR products. • Enhanced user experience for core audiences by delivering improved UX flows and UI interfaces for calling, messaging, meeting features, and documentation sites. • Unified product design org post-multi-acquisitions and built a positive, inclusive, rewarding, and collaborative team culture centered around principles of feedback and learning. ### Product Design Lead @ TokBox Jan 2014 – Jan 2018 | San Francisco Bay Area • Led Product Design, Brand, and Marketing Design for TokBox, a PaaS Telefónica company, offering a global platform enabling customers to quickly and easily integrate real-time communications into their website and mobile apps. • Collaborated with Product, Engineering and Marketing to deliver UX and UI designs for the platform interface, developer starter kids, website and mobile sites, product marketing, advertising materials, environmental event design, swag design, and brand management. • Implemented design processes that boosted efficiency, reduce burnout, improve cross-team collaboration. • Established UX Research initiative resulting in strategic alignment and increased customer retention and revenue. • Improved company culture to one that valued UX Design / Research as an imperative to meeting business objectives. ### Product & UI Designer @ Scribd Jan 2013 – Jan 2014 | San Francisco, CA • Collaborated with cross-functional teams to deliver new features to Scribd's marketing website, ebook reading experience, and publishing tools. • Led the Scribd rebrand, developed brand guidelines, and updated designs across Product and Marketing initiatives. • Executed the brand photoshoot, sourcing photographer, stylist, and models for the brand's unique photo style and brand imagery. ### Sr Visual & UI Designer @ Graphic Language Jan 2011 – Jan 2013 | San Francisco • Designed custom end-to-end websites, mobile sites, and social media ads for real estate developers. • Collaborated with front-end developers to ensure quality implementation of designs and met customer expectations. • Mentored junior designers to create visually appealing graphics and simple UI solutions for marketing site designs. • Partnered with marketing team to create custom banner ads for new housing developments. • Worked with front-end developers to ensure quality implementation. ### Graphic Designer @ Colliers International Jan 2006 – Jan 2008 | Phoenix, Arizona Area • Designed print and website materials for real estate brokers, aligning with brand guidelines. • Created property presentations and proposals, showcasing commercial properties effectively. • Trained marketing coordinators on Adobe design software tools to enhance team skills. ### Jr. Graphic Designer @ Beeswork Jan 2000 – Jan 2006 | Larkspur, CA • Designed packaging and advertising materials to enhance brand image. • Managed Beeswork office operations, overseeing product fulfillment, order processing, and wholesale buyer interactions. • Maintained accurate business records to ensure smooth operations and customer satisfaction. ## Education ### Masters in Graphic & Digital Design Academy of Art University ### UX Strategy & Research Workshop in Continuing Education Center Center UIE ### UX VP/Director Course in Continuing Education NN/g Nielsen Norman Group ### Front End Web Development Course in Continuing Education General Assembly ### Real Estate License Arizona School of Real Estate & Business ### Bachelor of Art in American Studies University of California, Santa Cruz ### General Education Coursework Seattle University ### Immersive Pre College Program in Fine and Studio Arts California College of the Arts ### High School Diploma in High School St. Ignatius College Preparatory ## Contact & Social - LinkedIn: https://linkedin.com/in/tessafish - Portfolio: https://www.tessafish.com --- Source: https://flows.cv/tessfish JSON Resume: https://flows.cv/tessfish/resume.json Last updated: 2026-04-13