Core Competencies

| NIST security standards | Certification & Accreditation | POA&M Mitigation Strategies | Project Management | GRC

The High Touch Team works between all operational branches and the client, New York State OTDA, to handle politically sensitive cases. This externally-oriented, multidisciplinary role coordinates with the engineering teams to recommend solutions, reassure elected officials, and protect the relationship of the firm.

• Reduced resolution times for outstanding cases by 75% within three months

• Liaise with development progress large initiatives and create content easily consumable by all partners

• Spearheaded training video shorts for distribution to New York landlords experiencing payment delays

• Saved the client federal fines by advocating for, training, managing team of 20 that worked to correct W9s