• Conducted qualitative research analyzing learner data to support NLP-based language learning tools.

• Evaluated and refined AI-generated outputs to improve clarity, accessibility, and learner engagement.

• Authored research-driven content on language learning strategies and communication patterns.

• Promoted from assistant to lead role supervising a team of designers.

• Designed digital and print campaigns for campus-wide promotions using Adobe Illustrator and Photoshop.

• Led social media content for Instagram and TikTok campaigns targeting student audiences.

• Provided personalized guidance to incoming students to improve experience and engagement.

• Supported instruction of 300+ students by providing learner-centered instruction and technical mentorship.

• Led weekly office hours to identify and address student needs and foster supportive learning.

• Collaborated with teaching staff to grade and develop course materials.