Design is the *intentional* solution to a _problem_ within a set of [constraints]. The value of design is not to make a product look good, or better, nor is it to make that product function more efficiently or intuitively; the role of design is to know and understand user outcomes.

Experience

ZSUX Design Manager

2023 — Now

I joined ZS as a part of a platform development revamp to oversee the Medical and Customer Engagement product towers. My experience in the Life Sciences domain and expertise delivering enterprise enablement products was brought in to enhance the leadership, guidance, and productivity of the CE Design Team.

Tasked with building a learning, upskilling, and growth scaffolding framework to meet the needs of a growth mindset team, helping to improve team retention and performance.

As an AI thought leader, a strong emphasis of mine is to mentor the Design Team on how to use these technologies to increase their own productivity. In this role I have co-authored a white-paper on building user Trust in productized AI and have presented this topic as a keynote speaker.