I founded willhavebeen.com as a platform to empower the next generation of designers, product managers, and engineers through coaching and mentorship. For over 15 years, I have provided guidance to individuals and teams, helping them navigate challenges, build their skills, and unlock their full potential.

Key Highlights:

• Mentoring Across Disciplines: Supported hundreds of designers, PMs, and engineers in advancing their careers, improving their craft, and creating impactful solutions.

• Empowering Diverse Talent: Focused on fostering inclusivity and growth for individuals at all career stages, from early professionals to senior leaders.

• Focus on Leadership Growth: Guided mentees in transitioning to leadership roles, developing strategies for team management, and amplifying their influence across organizations.

• Transformative Results: Helped mentees achieve meaningful career milestones, from securing leadership roles to launching innovative products that impact users and businesses alike.

• Giving Back to the Community: Actively contributing to the design community by sharing knowledge, hosting workshops, and creating a ripple effect of mentorship that pays dividends across industries.

The mission is simple: help people realize their potential, empower them with the tools they need to grow, and celebrate their success as they elevate their craft and careers.

• Expanded the design team from 8 to 60+, embedding design strategy across Merchant Platforms, Native App, Checkout, Growth & Activation, Developer Portal, and in-store experiences.

• Led creating a unified commerce enablement strategy, increasing product discovery, improving conversion rates, and driving $1M+ in incremental Total Payment Volume (TPV) for merchants.

• Introduced new information architecture and navigation models, streamlining access to merchant tools and increasing engagement with Business Insights by 70%.

• Revitalized step-up guides, setting high standards for design excellence and advancing design culture with clear expectations and growth strategies for designers.

• Redesigned PayPal’s merchant onboarding experience, achieving a 74% increase in account creation and a 33% lift in activations through frictionless workflows and progressive data capture.

• Developed a scalable Merchant Platform framework, unifying fragmented experiences and improving user adoption across SMB, Partner, and Enterprise segments.

• Influenced executive alignment on onboarding transformation, securing investment in rapid experimentation and design-led initiatives that generated $53M+ in incremental revenue.

• Led the strategy and migration of the SMB experience to the PayPal Commerce Platform, focusing on integrated services and omni-channel design.

• Launched PayPal’s app store and machine learning-based recommendation engine, driving innovation and enhancing user experiences.

• Fostered a culture of experimentation, encouraging designers to push boundaries and learn from both successes and failures.

• Increased product usage from 1 to 5+ integrated solutions, improved homepage engagement by 93%, boosted activation by 36%, reduced development costs by 80%, and drove $35M in incremental revenue.

• Managed design for Payroll, Payments, and Capital, growing the team from 3 to 46, and enhancing omni-channel and human-centric design practices.

• Refined payments with a focus on “right-for-me” relationships, emphasizing trust and user experience over traditional invoice processes.

• Contributed to a monthly charge volume of $1B and a 35% increase in active merchants through innovative and user-centric design solutions.