Promoted twice into higher-responsibility roles due to consistently exceeding expectations and quality standards. Primary Tools: vanilla JS, jQuery, Node.js, EarlyResolution, postman, and internal proprietary tools.

Product Creation

🔹 Creates multiple internal tools to streamline and lessen the workload of others while reducing human error.

🔹 Builds high quality products and web applications, both on the frontend and the backend across full stack.

🔹 Utilizes best practices for testing, logging and deployments.

Process Improvement

🔹 Maintains and refactors the codebase for better flexibility and scalability.

🔹 Pulls and analyzes data to improve products and company operations.

Teamwork & Collaboration

🔹 Supports team processes and individuals while transitioning to agile scrum methodologies from waterfall.

🔹 Collaborates with engineering, design and other partners to define & execute on user-need based product roadmaps.

Supporting End Users

🔹 Debugs, fixes problems and accessibly answers operational software questions from end users and business analysts.

🔹 Manipulates controls in configuration-based programming to best support end users.

IT Skills/Keywords: Ruby on Rails| HTML5 | Sass | React | Java | Javascript | Socket.io | Underscore.js| Python | Zendesk | CSS 3 | Git | Ipware | Grunt | Bourbon | Catalyst | React-Router | Jade | Jira | Node.js | SQL |Passport | Gulp | Express PostgreSql | Angular-Route | Gulp | ssh | Bash | jQuery | IDL | Heroku | Bower | Bootstrap | Webpack | Angular-Material Octave | powershell | Github | R | Latex | MySQL | Labview | Beamer | Mathematica | NodeMailer | ES6 | Bcrypt | JSON | Babel | Postico | Angular | TinkerCad | MongoDB | Bitbucket | React Native | Docker ecosystems | Amazon ECS | Kubernetes

Competencies/Keywords: Full-Stack Software Development | Customer Service Support| Prototyping & Coding | Technical Support | Internal Tool Production | Incident Management | Feature Development | Triage | Troubleshooting | Scrum Management | Team Leadership | Agile Work Environment | Front End Engineering | Full Lifecycle Software Development

IT Skills/Keywords: Ruby on Rails| HTML5 | Sass | React | Java | Javascript | Socket.io | Underscore.js| Python | Zendesk | CSS 3 | Git | Ipware | Grunt | Bourbon | Catalyst | React-Router | Jade | Jira | Node.js | SQL |Passport | Gulp | Express PostgreSql | Angular-Route | Gulp | ssh | Bash | jQuery | IDL | Heroku | Bower | Bootstrap | Webpack | Angular-Material Octave | powershell | Github | R | Latex | MySQL | Labview | Beamer | Mathematica | NodeMailer | ES6 | Bcrypt | JSON | Babel | Postico | Angular | TinkerCad | MongoDB | Bitbucket | React Native | Docker ecosystems | Amazon ECS | Kubernetes

Competencies/Keywords: Full-Stack Software Development | Customer Service Support| Prototyping & Coding | Technical Support | Internal Tool Production | Incident Management | Feature Development | Triage | Troubleshooting | Scrum Management | Team Leadership | Agile Work Environment | Front End Engineering | Full Lifecycle Software Development

IT Skills/Keywords: Ruby on Rails| HTML5 | Sass | React | Java | Javascript | Socket.io | Underscore.js| Python | Zendesk | CSS 3 | Git | Ipware | Grunt | Bourbon | Catalyst | React-Router | Jade | Jira | Node.js | SQL |Passport | Gulp | Express PostgreSql | Angular-Route | Gulp | ssh | Bash | jQuery | IDL | Heroku | Bower | Bootstrap | Webpack | Angular-Material Octave | powershell | Github | R | Latex | MySQL | Labview | Beamer | Mathematica | NodeMailer | ES6 | Bcrypt | JSON | Babel | Postico | Angular | TinkerCad | MongoDB | Bitbucket | React Native | Docker ecosystems | Amazon ECS | Kubernetes

Drip is an early-stage tech company that enables independent brands to compete with corporate giants through an Ecommerce Customer Relationship Management (ECRM) platform that enhances personalization and automation capabilities. Primary Tools: Ruby on Rails, Postgres, Redis, CodeDeploy, SQS, SSH, Jira, Github, Node.js, Underscore.js

Diagnosing & Fixing Bugs

🔹 Diagnosed, fixed and pushed code for customer surfaced bugs within the current company monolith quickly and efficiently.

🔹 Found undiagnosed bugs in the main platform and created solutions quickly before any client usage has occurred.

Product & Support Tools Enhancement

🔹 Wrote, edited, reviewed and optimized codebase for new and old customer facing features.

🔹 Created multiple internal tools allowing for better support, customer success, sales and internal management.

🔹 Built a tool to scrub GDPR data and create reports in a few clicks rather than searching four separate databases.

🔹 Managed and operated primary internal support tools.

Direct Customer Support

🔹 Assisted customers directly on complicated technical issues that were escalated from support.

Team Collaboration

🔹 Collaborated with design, product, engineering and other teams to ensure alignment.

Competencies/Keywords: Full-Stack Software Development | Customer Service Support | Prototyping & Coding | Technical Support | Internal Tool Production | Incident Management | Feature Development | Triage | Troubleshooting | Scrum Management | Team Leadership | Agile Work Environment | Front End Engineering | Full Lifecycle Software Development

IT Skills/Keywords: Ruby on Rails| HTML5 | Sass | React | Java | Javascript | Socket.io | Underscore.js| Python | Zendesk | CSS 3 | Git | Ipware | Grunt | Bourbon | Catalyst | React-Router | Jade | Jira | Node.js | SQL |Passport | Gulp | Express PostgreSql | Angular-Route | Gulp | ssh | Bash | jQuery | IDL | Heroku | Bower | Bootstrap | Webpack | Angular-Material Octave | powershell