Santa Clara, California, United States
I led the team delivering the professional services portfolio to grow from scratch a new business unit implementing the Talent Intelligence Platform - TA/TM, Flex, and particularly Workforce Exchange at social-good and public sector strategic organizations tackling the challenges of employment.
My scope spans leading the implementation services team and P&L from pre-sales to implementation to customer success ; 3-sided marketplace adoption services, product and account development, partners operations ; going from 0 to high single digit million dollars in ARR in less than a year in 2021 and growing.
Major implementations:
• New-York State DOL (new client, powering job seekers, case managers, and employers with AI matching and insights at scale on jobs, careers, and upskilling - integrated with Coursera and case management processes)
• OneTen (One million family sustaining careers in 10 years, first nonprofit - coalition formed by 70+ leading US companies and 85+ talent development industry leaders)
• Defense Innovation Unit - DoD (GigEagle - matching reservists and national guard workforce to gigs at DoD, giga-scale-high-skill contingent workforce)
• Houston Independent School District (first Ed customer, one of the largest in the US, high complexity SAP SuccessFactors+Eightfold TA implementation)