As a Support Technician at WheelHouse IT, I provide technical support to help clients manage their IT systems efficiently. My role involves troubleshooting issues, managing user accounts, and ensuring secure access for employees. Key responsibilities include:
•Assisting with password resets for email and domain accounts.
•Setting up new employee accounts and removing access for offboarded staff.
•Configuring and supporting secure VPN access for remote connections.
•Troubleshooting issues with applications, network connectivity, printers, and other devices.
•Supporting Microsoft applications and providing admin credentials for installations.
•Setting up and managing two-factor authentication (2FA) for Microsoft accounts to enhance security.
•Working with third-party vendors to resolve client issues.
•Mapping network drives to ensure proper file access.
•Preparing and configuring laptops, desktops, and servers for corporate environments.
•Using tools like Automate, ConnectWise, Hudu, Microsoft 365 Tenant, Admin Exchange, SonicWall, Ubiquiti, Command Prompt, PowerShell, and Azure AVD.
•Creating and managing user profiles to support company needs.
With a focus on problem-solving and clear communication, I help clients resolve issues quickly while ensuring their IT environments remain secure and productive.
