# Thomas Graham > Application Developer | Cyber Security Analyst | I.T. Specialist | Network Technician | Security+ | Network+ Location: United States, United States Profile: https://flows.cv/thomasgraham As a certified cybersecurity analyst, I have extensive experience in protecting sensitive information and implementing effective security procedures. I graduated from Springboard with a Certification in Cybersecurity in July 2023, where I completed 380+ hours of hands-on course material, with 1:1 industry expert mentor oversight and an in-depth capstone project. During my fellowship, I reported and offered insights into the efficacy of current security policies, incident response plans, disaster recovery plans, and other security-related information. I also installed and configured security software, such as host-based intrusion detection systems, personal firewalls, and antivirus programs, to reduce the likelihood of future security warnings, incidents, and disasters. I leveraged my skills in malware detection, cloud-native architecture, and DevSecOps to recognize weaknesses, evaluate risks, and provide practical remediation. I currently seek opportunities as a Security Analyst, Cybersecurity Analyst, or SOC Analyst in which I can apply my knowledge and experience to secure the confidentiality, integrity, and availability of crucial data and systems. ## Work Experience ### Software Engineer @ App Academy Jan 2024 – Present | New York, United States I'm currently enhancing my skills through App Academy's intensive Software Engineering program, where I'm developing a strong foundation in full-stack web development. This immersive training is helping me gain expertise in modern technologies such as JavaScript, Python, React, Ruby on Rails, and SQL, while also building hands-on experience in both front-end and back-end development, database management, and deploying applications. The program's project-based approach allows me to apply these skills by building real-world web applications. I'm becoming proficient in HTML, CSS, and database management while also developing a solid understanding of algorithms and data structures—key components for success in technical interviews. These experiences ensure that I’m competitive in today’s tech-driven world, and I’m excited to apply these skills to contribute to innovative projects and become a valuable asset to any organization. ### Support Technician @ WheelHouse IT Jan 2025 – Jan 2026 As a Support Technician at WheelHouse IT, I provide technical support to help clients manage their IT systems efficiently. My role involves troubleshooting issues, managing user accounts, and ensuring secure access for employees. Key responsibilities include: • Assisting with password resets for email and domain accounts. • Setting up new employee accounts and removing access for offboarded staff. • Configuring and supporting secure VPN access for remote connections. • Troubleshooting issues with applications, network connectivity, printers, and other devices. • Supporting Microsoft applications and providing admin credentials for installations. • Setting up and managing two-factor authentication (2FA) for Microsoft accounts to enhance security. • Working with third-party vendors to resolve client issues. • Mapping network drives to ensure proper file access. • Preparing and configuring laptops, desktops, and servers for corporate environments. • Using tools like Automate, ConnectWise, Hudu, Microsoft 365 Tenant, Admin Exchange, SonicWall, Ubiquiti, Command Prompt, PowerShell, and Azure AVD. • Creating and managing user profiles to support company needs. With a focus on problem-solving and clear communication, I help clients resolve issues quickly while ensuring their IT environments remain secure and productive. ### Support Agent @ WheelHouse IT Jan 2025 – Jan 2025 | Suffolk County, New York, United States As the first point of contact for customers at WheelHouse IT, I handle technical inquiries by routing calls, documenting interactions, and creating service tickets. I provide light troubleshooting, ensuring customer issues are addressed efficiently and effectively. With a focus on clear communication, problem-solving, and collaboration, I contribute to a positive team dynamic and ensure high-quality service. My role also includes continuous learning through training in Microsoft tools, cybersecurity, and IT support best practices. Key Skills & Training: CompTIA A+ (220-1001 & 220-1002) Microsoft Office & M365 Cybersecurity & HIPAA Compliance IT Help Desk & Security Awareness Training ### Engineer / Software Application Developer @ NETbuilder Jan 2024 – Jan 2024 | London Area, United Kingdom Developed and maintained applications using ServiceNow and PEGA platforms, optimizing business processes and enhancing workflow efficiencies. Implemented and optimized PEGA solutions as a system architect, improving application efficiency and performance. Participated in meetings with team members and stakeholders to collaboratively discuss and develop solutions for organizational challenges, ensuring alignment with strategic objectives and project goals. Utilized complex search queries to extract meaningful insights from vast amounts of data. Built interactive and visually appealing dashboards that allow users to monitor data trends and metrics. Managed data inputs, indexes, and data models to ensure data is structured correctly for analysis. Utilized Splunk to monitor and analyze security-related data, identifying potential threats and vulnerabilities. ### Cyber Security Analyst @ Springboard Jan 2023 – Jan 2023 | New York City Metropolitan Area • Collected and analyzed data from public and confidential sources, maintaining thorough logs of trends and techniques. • Supported the lifecycle management of vulnerabilities, ensuring all data was consistently updated and tracked from discovery to resolution. • Collaborated with IT teams to implement security and compliance findings for data environments, ensuring adherence to corporate policies. • Provided guidance in penetration and security assessment testing, working closely with external assessment teams and internal IT teams to remediate any identified vulnerabilities or threats. ### Cybersecurity Fellow @ Springboard Jan 2022 – Jan 2023 | United States Reported and offered insights into the efficacy of current security policies, incident response plans, disaster recovery plans, and other security-related information. Installed and configured security software, such as host-based intrusion detection systems, personal firewalls, and antivirus programs, to effectively reduce the likelihood of future security warnings, incidents, and disasters. When performing OS hardening procedures on vulnerable machines, I've deployed scripts at the command line, PowerShell, and Terminal in languages that included Python, Javascript, and Bash. - 380+ hours of hands-on course material, with 1:1 industry expert mentor oversight and completion of an in-depth capstone project. - 35+ mini-projects that provide real-world context on the world of cybersecurity. - 30+ labs that bridge theory to practice. ### Lead Service Technician @ Assurant Jan 2021 – Jan 2022 | Westbury, New York, United States Repaired and diagnosed mobile devices to ensure maximum efficiency and security. Increased performance by monitoring daily activities and mentoring team members to achieve various classifications as the district's top contributor. Assisted in the development of updates and training programs to improve performance and train staff. Analyzed KPIs, organized inventory, and monitored replacement parts access for maximum productivity. ### IT Specialist @ T-Mobile Jan 2017 – Jan 2020 | Hicksville, New York, United States Maintained and administered computer networks, as well as investigated and remedied security issues during creation. Planned, coordinated, and implemented network security procedures and precautions to safeguard data, software, and hardware. Updated systems and patched software to eliminate security flaws and secure data while validating and coordinating measures of safety with third-party providers.- Maintain and administer computer networks and related computing environments including computer hardware, systems software, applications software, and all configurations. ### Commercial Network Technician @ Spectrum Business Jan 2014 – Jan 2017 | Brooklyn, NY • Successfully configured network devices and commercial voice hardware, demonstrating proficiency in scripting. • Conducted comprehensive inspections and tests on lines or cables, meticulously recorded and analyzed results to diagnose transmission characteristics, and identified faults or malfunctions. • Computed wire impedance to accurately determine additional resistance required for signal reduction to desired levels. • Ensured quality customer service delivery through the careful installation, securing, testing, and adjustment of equipment. ## Education ### Certificate in Computer Software Engineering App Academy Jan 2024 ### Certification in Cybersecurity Analyst Springboard Jan 2022 – Jan 2023 ### Associate of Arts and Sciences (AAS) in Business Management; Audio Engineering Five Towns College ### Certification in Telecommunications CUNY New York City College of Technology Jan 2012 – Jan 2012 ### Architectural Engineering Technology Alfred State College - SUNY College of Technology Jan 2004 – Jan 2006 ## Contact & Social - LinkedIn: https://linkedin.com/in/thomasgraham26 - GitHub: https://github.com/ThomasGraham868 --- Source: https://flows.cv/thomasgraham JSON Resume: https://flows.cv/thomasgraham/resume.json Last updated: 2026-04-01