Defined AI integration architecture across enterprise CRM in regulated life sciences, working across product teams with distributed ownership.

• Established system-level interaction patterns for AI across CRM modules, including pre-call preparation, compliance checking, and voice-based capture

• Partnered with executive stakeholders to define product vision and direction, delivering the platform's first AI features from strategy to shipped product

Continued product leadership of the Tact platform through acquisition while taking on redesign of the broader Aktana product suite.

• Led rebrand and unification of disparate Aktana products into a coherent, customer-centric experience

• Drove usability-focused redesign across the suite, establishing visual and interaction consistency across previously disconnected tools

• Maintained continuity of product vision through the transition from Tact to Aktana Copilot, ensuring design integrity carried through the platform evolution

Led design across AI-driven CRM platform spanning iOS, Android, Windows, and web. Worked directly with the CEO as a product leadership peer, translating customer needs and business direction into product vision and roadmap.

• Reframed product architecture from database-oriented navigation to workflow-driven, user-centered design — a structural shift that transformed the product from a generic CRM UI into a purpose-built engagement app for pharma sales reps

• Designed conversational and AI-assisted interaction models emphasizing structured outputs over chat interfaces

• Unified fragmented workflows into a coherent system, improving usability and driving positive customer reception and sales impact

• Built and led design team while remaining hands-on in complex areas including accessibility and system coherence

• Assumed product leadership responsibilities in partnership with the COO and CEO following departure of Head of Product

• Contributed to board presentations and investor materials, joining sessions to present product vision and roadmap

• Scaled design practice, hired and mentored team

• Led GDPR compliance response in partnership with legal and engineering