• Developed highly empathetic customer relationship and earned reputation for delivering exceptional customer service.

• Dealt with up to 300 customers per day.

• Assisted pharmacist in the following capacity: knowledge in distinguishing brand name medications to generic medications.

• Proficient in handling all third party chains & worker's compensation.

• Competent in all aspects of Sims in regards to inventory control in both Rx an over-the-counter categories.

• Skilled in all aspects of pharmacy record keeping.

Building a mobile platform that provides a co-caring social support network, for you and your trusted circles of friends, family and community.

• Conducting user research & usability testing to validate and iterate over the design.

• Creating user flows, wireframes and UI components of the first version on the mobile app.

• Collaborating with engineers, data scientists and the co-founder on all aspects of the design process.

• Helping prioritize different features to deliver a MVP with the optimal user experience.

Helped to build a tool for annotators that would speed up the data labeling process while minimizing errors on a single platform.

• Conducted research to identify the existing competitors and pain points in the data labeling process.

• Helped to design a comprehensive web-based interface for the new tool aimed to bring different aspects of data labeling together.

• Created an interactive prototype and conducted user testing.

• Worked on incorporating early customer’s feedback into the final prototype.

• Conducted user research and heuristic evaluation to identify flaws and proposed new ideas on how the user experience could be improved.

• The new mobile design decreased the friction rate by 15%.

• Produced an initial set of sketches, wireframes and clickable prototypes for testing and illustration purposes.

• Worked closely with other designers to develop the prototype.

• Promptly responded to general inquiries from staff, patients via telephone, email, mail or fax.

• Ran remittance every morning to get a report on payments.

• Resolved insurance issues.

• Reviewed charge entry to make sure claims are billed correctly.

• Processed claims and seek for reimbursement.

• Maintained up to date knowledge regarding payments and account charges.