# Thomas Truong

> Pharmacy Technician

Location: San Francisco, California, United States
Profile: https://flows.cv/thomastruong

I am

## Work Experience
### Pharmacy Technician @ Walgreens
Jan 2015 – Present | San Francisco Bay Area
- Developed highly empathetic customer relationship and earned reputation for delivering exceptional customer service.
- Dealt with up to 300 customers per day.
- Assisted pharmacist in the following capacity: knowledge in distinguishing brand name medications to generic medications.
- Proficient in handling all third party chains & worker's compensation.
- Competent in all aspects of Sims in regards to inventory control in both Rx an over-the-counter categories.
- Skilled in all aspects of pharmacy record keeping.

### UX| UI Designer @ Vytality
Jan 2019 – Jan 2021 | San Francisco Bay Area
Building a mobile platform that provides a co-caring social support network, for you and your trusted circles of friends, family and community. 

- Conducting user research & usability testing to validate and iterate over the design.
- Creating user flows, wireframes and UI components of the first version on the mobile app.
- Collaborating with engineers, data scientists and the co-founder on all aspects of the design process.
- Helping prioritize different features to deliver a MVP with the optimal user experience.

### UX | UI Designer @ Datasaur
Jan 2019 – Jan 2019 | San Francisco Bay Area
Helped to build a tool for annotators that would speed up the data labeling process while minimizing errors on a single platform.

- Conducted research to identify the existing competitors and pain points in the data labeling process.
- Helped to design a comprehensive web-based interface for the new tool aimed to bring different aspects of data labeling together.
- Created an interactive prototype and conducted user testing.
- Worked on incorporating early customer’s feedback into the final prototype.

### UX | UI Designer - Project @ Oakland Symphony
Jan 2019 – Jan 2019
- Conducted user research and heuristic evaluation to identify flaws and proposed new ideas on how the user experience could be improved.
- The new mobile design decreased the friction rate by 15%.
- Produced an initial set of sketches, wireframes and clickable prototypes for testing and illustration purposes.
- Worked closely with other designers to develop the prototype.

### Medical Billing Specialist @ Muir Medical Group IPA, Inc.
Jan 2016 – Jan 2017 | Walnut Creek, CA
- Promptly responded to general inquiries from staff, patients via telephone, email, mail or fax.
- Ran remittance every morning to get a report on payments.
- Resolved insurance issues.
- Reviewed charge entry  to make sure claims are billed correctly.
- Processed claims and seek for reimbursement.
- Maintained up to date knowledge regarding payments and account charges.


## Education
### Arts and Communication
Highline College

### User Design Experience Immersive
General Assembly

### Psychology
Yale University on Coursera

### Adobe Photoshop
UC Berkeley Extension

### Basic HTML / CSS / JAVASCRIPT
UC Berkeley Extension


## Contact & Social
- LinkedIn: https://linkedin.com/in/thomas-truong-sf
- Portfolio: https://www.thomastruong.space/

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Source: https://flows.cv/thomastruong
JSON Resume: https://flows.cv/thomastruong/resume.json
Last updated: 2026-04-13