Responsible for programming of Workers’ Compensation Information System (WCIS), Utilization Review, Doctor’s First and Subsequent Report of Injury applications, generate reports and ensure that the assigned backup is fully trained on all aspects of the applications.

Providing support to the accounting department including general ledger bookkeeping, bank statement reconciliation, accounts receivable and accounts payable. Reporting to President on monthly transactional processing which must be performed accurately and efficiently. Working with Quick Books accounting software and internal software tool WizeWerk to process all accounting activities on daily basis.

Working with the director to coordinate and supervise daily operations of the two Kumon Math and Reading centers.

Served in a critical role as a primary point of contact for new enhancement projects. Liaised between AT&T and IBM to identify potential impacts of enhancements and developed solutions, coordinated estimates, and supported internal and offshore teams. Managed all projects and provided support for releases, including on weekends as needed. Reviewed project deliverables. Identified resources, and established timelines for deliverables. Communicated issues and resolutions to client, vendors, and leadership.

Achievements:

• Ensured customer satisfaction by providing application support for 87 legacy applications.

• Served in a critical role as a liaison between ATT and IBM organizations to identify the right

resources for impacted applications and develop estimates using the new MDE estimation tool.

Collaborated with client users to define requirements and Tier 2/Tier 3 Systems Engineers and developers to define end-to-end flows to support sales/contracting, ordering, and provisioning. Created the requirements documents and managed the requirements traceability in RequisitePro to ensure tracing of all requirements to corresponding business requirements. Managed requirements documents in PRISM and change requests using One AT&T Tool.

Achievements:

• Boosted quality and efficiency by supporting application architects in developing high-level design for enhanced features on the IP Flexible Reach Project by creating two comprehensive system requirements documents with more than 70 functional requirements.

• Facilitated the approval and certification of User Interface Specification documents that contain technical flow information.