# Thu Vu

> Software Developer at California Department of Industrial Relations

Location: San Francisco Bay Area, United States
Profile: https://flows.cv/thuvu

## Work Experience
### Software Developer @ California Department of Industrial Relations
Jan 2019 – Present
Responsible for programming of Workers’ Compensation Information System (WCIS), Utilization Review, Doctor’s First and Subsequent Report of Injury applications, generate reports and ensure that the assigned backup is fully trained on all aspects of the applications.

### Accounting Specialist @ Cooling Source, Inc.
Jan 2017 – Jan 2018
Providing support to the accounting department including general ledger bookkeeping, bank statement reconciliation, accounts receivable and accounts payable.   Reporting to President on monthly transactional processing which must be performed accurately and efficiently. Working with Quick Books accounting software and internal software tool WizeWerk to process all accounting activities on daily basis.

### Director Assistant @ Kumon North America, Inc.
Jan 2016 – Jan 2017
Working with the director to coordinate and supervise daily operations of the two Kumon Math and Reading centers.

### Project Management @ AT&T
Jan 2012 – Jan 2015 | San Ramon, CA
Served in a critical role as a primary point of contact for new enhancement projects. Liaised between AT&T and IBM to identify potential impacts of enhancements and developed solutions, coordinated estimates, and supported internal and offshore teams. Managed all projects and provided support for releases, including on weekends as needed. Reviewed project deliverables. Identified resources, and established timelines for deliverables. Communicated issues and resolutions to client, vendors, and leadership.

Achievements:
-	Ensured customer satisfaction by providing application support for 87 legacy applications.
-	Served in a critical role as a liaison between ATT and IBM organizations to identify the right 
        resources for impacted applications and develop estimates using the new MDE estimation tool.

### Requirements Management @ AT&T
Jan 2011 – Jan 2012 | San Ramon, CA
Collaborated with client users to define requirements and Tier 2/Tier 3 Systems Engineers and developers to define end-to-end flows to support sales/contracting, ordering, and provisioning. Created the requirements documents and managed the requirements traceability in RequisitePro to ensure tracing of all requirements to corresponding business requirements. Managed requirements documents in PRISM and change requests using One AT&T Tool.

Achievements:
-	Boosted quality and efficiency by supporting application architects in developing high-level design for enhanced features on the IP Flexible Reach Project by creating two comprehensive system requirements documents with more than 70 functional requirements.
-	Facilitated the approval and certification of User Interface Specification documents that contain technical flow information.

### Test Planner/Executor @ AT&T
Jan 2002 – Jan 2011 | San Ramon, CA
Analyzed functional, system, and technical requirements along with design documents during planning stages of releases. Devised test scenarios, test cases, and test scripts in the Quality Center for System Test based on requirements. Conducted system testing, including more than 20 manual test cases daily.

Achievements:
-	Contributed to quality and productivity by developing more than 100 test scripts in the Quality Center to test interactive voice response back-end applications in PL/SQL.
-	Conduct peer review sessions with clients, application’s developers, and cross organizational support groups to report the outcome and status of test results.

### Sr Specialist-Applications Developer @ AT&T
Jan 2007 – Jan 2010 | San Ramon, CA
Managed all phases of the Work Request Update Facility GUI project, including requirements, high-level design, detailed design, coding, and testing. Secured the schedule and reported status to upper management weekly. Provided backup software configuration management, tracked and maintained changes, coordinated checking-in source codes, and devised a new testing environment in the UNIX box. Leveraged J2EE, SQL, Oracle stored procedures, and Web Services.

Achievements:
-	Played a key role in the development of the ADOPT sales application, a highly complex tool for designing and pricing contracts, including design and implementation of Web Services as part of the data model.

### Senior Analyst @ AT&T
Jan 1991 – Jan 2007 | San Ramon, CA
Contributed to development, enhancement, and maintenance of the Exchange Masterfile and Customer Product Inventory applications. Provided high-level application design, detailed design, code construction, testing, and implementation for multiple high-profile projects using COBOL II, SQL/DB2, SAS, File-AID, JCL, Xpediter, Syncsort, and QMF in the ISPF/MVS environment.

Achievements:
-	Contributed to smooth operations via maintenance, design of enhancements, and production support of more than 100 COBOL and DB2 programs.
-	Served instrumentally in increasing productivity by developing and maintaining the billing mechanical service order process with 20+ COBOL programs to populate fields and generate service orders with entries.


## Education
### Bachelor’s Degree in Computer Science
California State University-Sacramento


## Contact & Social
- LinkedIn: https://linkedin.com/in/thu-vu-71030028

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Source: https://flows.cv/thuvu
JSON Resume: https://flows.cv/thuvu/resume.json
Last updated: 2026-04-11