• Serve as the primary point of contact for clients and caregivers, managing all phone, email, and text communications with professionalism, clarity, and compassion.
• Coordinate and maintain client and employee schedules, ensuring timely coverage, accuracy, and seamless care delivery.
• Assist families by addressing questions, concerns, and care needs, demonstrating empathy, patience, and strong customer service.
• Support care staff by communicating updates, documenting client needs, and organizing scheduling adjustments to maintain continuity of care.
• Utilize strong attention to detail while managing high-volume communication, time-sensitive requests, and confidential information.
