# Tiffany Fong > SaaS - Software Engineer @ Quavo Location: San Francisco, California, United States Profile: https://flows.cv/tiffanyfong Software Engineer | Lead Support Engineer | STEM Educator | HR & Hiring Manager Let's connect and explore opportunities to collaborate and drive impactful solutions in the ever-evolving tech landscape. ## Work Experience ### Software Engineer @ Quavo Fraud & Disputes Jan 2024 – Present • Develop and maintain Pega-based applications for fraud and dispute processing within a fintech SaaS platform serving financial institutions nationwide • Implement custom Pega rules, flows, data transforms, and activities to support end-to-end dispute lifecycle management and case processing • Design and troubleshoot API integrations connecting internal dispute systems with external payment processing platforms and card networks • Perform production support and maintenance including root cause analysis, queue processor management, and application log analysis to resolve system issues in a timely manner • Monitor system performance to identify bottlenecks, failed requests, and high response times in production environments • Investigate and resolve complex technical issues across database connections, batch file processing, and transaction validation workflows for payment networks including Mastercard and Fiserv • Collaborate with cross-functional teams including product management, engineering, and QA to prioritize bug fixes, feature enhancements, and production releases ### Lead Technical Support Engineer @ Quavo Fraud & Disputes Jan 2024 – Jan 2024 | Remote • Utilize product, application, and PEGA knowledge along with advanced troubleshooting skills to investigate and resolve escalated technical issues in a timely manner • Collaborate with the product team to prioritize bug fixes and feature enhancements based on customer feedback and support trends • Investigate using developer tools, logs, and scripts in order to fix internal cloud server and application issues • Serve as point of contact for escalated technical issues, resolving complex customer challenges efficiently to ensure client satisfaction • Collaborate with cross-functional teams including engineering, product management, and infrastructure to address product issues • Maintain strong relationships with key clients, serving as their primary technical point of contact • Assist and mentor L1 support engineers, providing guidance and expertise to assist in issue resolution ### Software Support Engineer - SaaS @ BrightArrow Technologies Jan 2023 – Jan 2024 • Installed software, upgrades, and configurations for clients, ensuring smooth onboarding and optimal performance • Utilized developer tools and server logs for debugging, API issues, and maintaining diverse customer database systems • Collaborated with the development team to diagnose and troubleshoot complex software bugs, providing detailed bug reports and helping prioritize bug fixes • Maintained relationships between customers and the product development team, advocating for customer needs and helping shape product improvements based on user feedback • Collaborated with cross-functional teams to identify and implement process improvements, resulting in increased efficiency and reduced support overhead • Assisted in the creation of user documentation to enhance user self-service capabilities and improve the overall user experience • Resolved software-related issues and maintain a high level of customer satisfaction ### Support Engineer - SaaS Fintech @ Quavo Fraud & Disputes Jan 2022 – Jan 2023 | Remote • Utilized internal Pega tools for remediation and fix broken code within application • Diagnosed bugs, API issues, and other system errors within the clients' production systems • Investigated using developer tools, logs, and scripts in order to fix internal cloud server and application issues • Submitted code changes for product and implementation teams • Maintained ticketing system and reach SLA deadlines • Worked directly with banks and financial institutions to provide system fixes, remediation of broken items, and enhancements to the application and system • Collaborated with developers, client experience, infrastructure, and implementation teams ### Software Engineering Fellow @ General Assembly Jan 2021 – Jan 2022 | Remote • Built fully responsive front end web applications using HTML, CSS, Javascript, React, and third-party API integrations • Developed full-stack applications and designed REST APIs with full CRUD functionality using React, Javascript, Node.js, Express, PostgreSQL, MongoDB, and Django • Managed team-based projects using agile workflow, Git version control and Github • Applied knowledge of key languages and computer science concepts, including algorithms, data structures, databases, and MVC pattern design to developing high quality and maintainable code ### Hiring Manager, HR/Admin, Course Development @ Pacific Sequoia Inc. Jan 2021 – Jan 2021 • Managed and retained 100 teachers ranging from all academic subject areas and for grades K-12th (domestic and international) • Created and organized schedules for over 150 classes and maintained high standards for online and in-person curriculum • Developed curriculum for STEM, Writing, Public Speaking, and S&D classes during the summer and fall session • Recorded and maintained financial data for teachers about students, teaching hours, pay/raises, and class materials • Worked closely with the CEO to create new education programs for private school clients & developed programs to improve AP test prep, SAT/ISEE/ACT, and college admissions essays •Scouted, screened and hired over 15 qualified remote teachers in a limited time frame in preparation for bulk classes being offered during summer session •Spearheaded hiring team and asked technical screening questions for multiple subjects, including computer science, game development, AP-level writing, AP-level science and math, foreign language, debate, etc. ### Lead STEM Teacher @ iLearn Education Jan 2020 – Jan 2021 | Irvine, California, United States • Independently led group classes and taught advanced-level Science/STEM curriculum (robotics, IT, physics, biology, chemistry, earth science, engineering) • Created the groundwork model for new curriculum for all future classes in science • Maintained high standards for lesson plans, labs, worksheets, and assessments • Organized and categorized new classroom areas in order for smooth facilitation of classes for all teachers ### STEM Facilitator @ Girls Inc. of Orange County Jan 2019 – Jan 2020 • Independently created lesson plans and led STEM-based activities for young girls’ after school programs (engineering, robotics, coding, AI, machine design) • Individually screened and tailored volunteer roles to further each student's personal career goals and their motivations • Recruited 20 local college volunteers to assist with community events, classroom assistance, and advertising • Emphasized female empowerment in the workplace and worked towards getting more girls in male-dominated STEM careers • Collaborated on grants and organized charitable events to major technology companies and local community leaders ### STEM Teacher @ RootsLA Teaching Pathway Jan 2018 – Jan 2018 • Completed three-month intensive teacher training • Taught solo classes for five months to middle and high school students on self-created STEM curriculum • Followed national school standardized curriculum and ensured each class unit had interactive projects, quizzes, homework, and exams • Collaborated with parents and teachers to improve individualized learning plans • Worked along LA school board on future educational provisions and community projects ## Education ### Software Engineering Immersive General Assembly ### Bachelor of Arts - BA in Education UC Irvine ## Contact & Social - LinkedIn: https://linkedin.com/in/tiffanysfong --- Source: https://flows.cv/tiffanyfong JSON Resume: https://flows.cv/tiffanyfong/resume.json Last updated: 2026-04-05