Led the design team for our QuickBooks lending, live payments, and bank experiences, which represent >$x00M in revenue. A few highlights include launching QuickBooks Line of Credit, Apple Tap to Pay on QuickBooks Mobile and GoPayment, and a new Lending Marketplace. These help small businesses get much needed funding and get paid more easily (and with lower transaction fees).

Led the design team for QuickBook's Developer and Partner group, which is responsible for building experiences for 3rd party developers and our QuickBooks app ecosystem. During this time, we redesigned the developer experience and API documentation, which led to a 60 point increase in PRS. We also ran a series of experiments to improve app connection and envisioned a future of seamless, embedded integration experiences within QuickBooks Online.

Worked on authenticity and transparency products within integrity to combat election meddling and inauthentic representation in advance of the 2020 US election. This work was featured in the news and led to no major escalations.

As the head of design, I mentored and managed 1 other designer, hired 1 designer, created design processes and evangelized product design and design thinking.

I also worked as an individual contributor across multiple projects, from developing perioperative (operating room) solutions to redesigning our email templates to researching and designing Qventus's first enterprise solution: Mission Control Center.

Mission Control Center is a mobile, TV and desktop solution that enables multiple hospitals in a health system save patient lives. It takes data from electronic medical records and, using machine learning and frontline expertise, predicts problems and bottlenecks before they happen. At the end of the day, it enables hospital staff to deliver better patient care and save lives. It was publicly unveiled at Beckers, the largest healthcare conference in the US, and launched at Fairview Health Services in early 2019. See it in action here:

https://minnesota.cbslocal.com/2020/11/25/an-exclusive-look-inside-c4-minnesotas-covid-command-center/