2020 — Now

2019 — 2020Mount Sinai Health SystemSenior UX Designer

2019 — 2020

New York, New York

Led design work for Mount Sinai's 4SINAI live chat initiative, including our main public communication line for COVID-19.

Owned the creation and organization of several components in Mount Sinai's first digital design system.

Previous projects include tool for call center agents to manage incoming request queue, referral appointment scheduling mobile experience, and internal tool for launching mass SMS campaigns to patients. I have also run multiple design workshops within Mount Sinai to co-create products across varied teams and stakeholders.

2019 — 2019Carnegie Mellon UniversityProduct Team Lead - PNC Center for Financial Innovation (Capstone)

2019 — 2019

Discovering, designing, and prototyping tangible use cases for blockchain and cryptocurrency tech at CMU for our client, numo LLC (PNC start-up).

2019 — 2019eHeart Lab (Carnegie Mellon University)UX Research Assistant

2019 — 2019

Pittsburgh, Pennsylvania, United States

Designed and conducted user research, as well as exploratory solutions for Biosignals-driven Social Support: https://www.tiffzhu.com/biosignals

2016 — 2018SegmentEnterprise Customer Experience

2016 — 2018

Persuaded Product and Eng leadership to allocate resources towards better experiences for our largest customers;

Improved the experience of a foundational feature for 10k+ customers by pairing with a sr. designer to redesign a major feature of Segment’s app called the Debugger. (see portfolio);

Renewed $3 mil in revenue by managing relationships with enterprise customers (product optimization, voice of customer in product stand-ups, iterating with customers in betas).

Education

2018 — 2019

Carnegie Mellon University

Master's degree

2018 — 2019

2017 — 2017

General Assembly

Certification

2017 — 2017

University of California, Berkeley

Experience+

Education

Master's degree

Certification

B.A.