# Tiffany Z > Design Lead focused on Growth, Fundraising, and Advocacy Location: New York City Metropolitan Area, United States Profile: https://flows.cv/tiffanyz ## Work Experience ### Senior Product Designer @ ACLU Jan 2020 – Present ### Senior UX Designer @ Mount Sinai Health System Jan 2019 – Jan 2020 | New York, New York Led design work for Mount Sinai's 4SINAI live chat initiative, including our main public communication line for COVID-19. Owned the creation and organization of several components in Mount Sinai's first digital design system. Previous projects include tool for call center agents to manage incoming request queue, referral appointment scheduling mobile experience, and internal tool for launching mass SMS campaigns to patients. I have also run multiple design workshops within Mount Sinai to co-create products across varied teams and stakeholders. ### Product Team Lead - PNC Center for Financial Innovation (Capstone) @ Carnegie Mellon University Jan 2019 – Jan 2019 Discovering, designing, and prototyping tangible use cases for blockchain and cryptocurrency tech at CMU for our client, numo LLC (PNC start-up). ### UX Research Assistant @ eHeart Lab (Carnegie Mellon University) Jan 2019 – Jan 2019 | Pittsburgh, Pennsylvania, United States Designed and conducted user research, as well as exploratory solutions for Biosignals-driven Social Support: https://www.tiffzhu.com/biosignals ### Enterprise Customer Experience @ Segment Jan 2016 – Jan 2018 • Persuaded Product and Eng leadership to allocate resources towards better experiences for our largest customers; • Improved the experience of a foundational feature for 10k+ customers by pairing with a sr. designer to redesign a major feature of Segment’s app called the Debugger. (see portfolio); • Renewed $3 mil in revenue by managing relationships with enterprise customers (product optimization, voice of customer in product stand-ups, iterating with customers in betas). ### Product Manager @ Piazza Technologies Inc. Jan 2015 – Jan 2016 | Palo Alto, CA • Working directly with CEO to in a fast-paced and often unpredictable work environment to define the product roadmap of Piazza Careers, a recruiting platform helping 200+ top tech companies connect with 1.25 million students at >1000 universities worldwide. • Driving product features from concept to release including: Core Piazza Careers recruiter experience (consisting of 5 major features) and 3 internal CSM tools. • Serving as liaison between customers and Product/Engineering teams by deeply understanding customer pain points/workflows and relaying product feedback, prioritizing requests. • Conceptualizing, managing and prioritizing multiple projects for stakeholders. • Capturing customer use cases, driving product roadmap and authoring documentation, training guides, and related materials. • Conducting rigorous functional/UX testing and managing QA process prior to the launch of new features. ### Customer Experience Lead @ Piazza Technologies Inc. Jan 2014 – Jan 2016 | Palo Alto, CA • Functioned as the voice of the customer and provided internal feedback on how Piazza can better serve customers. • Acted as a product expert for customers by maintaining a deep understanding of the product and leveraging data to develop plans for making Piazza a successful part of each customer’s core architecture. • Drove customer renewal rate from 50% to 80% by conducting regular strategic activity review. ### Legal Assistant, Products and Agreements @ Google Jan 2012 – Jan 2014 | Mountain View, CA ## Education ### Master's degree in Human Computer Interaction Carnegie Mellon University Jan 2018 – Jan 2019 ### Certification in User Experience Design General Assembly Jan 2017 – Jan 2017 ### B.A. in Psychology, Legal Studies University of California, Berkeley ## Contact & Social - LinkedIn: https://linkedin.com/in/tiffanyzhu --- Source: https://flows.cv/tiffanyz JSON Resume: https://flows.cv/tiffanyz/resume.json Last updated: 2026-03-30