# Tiger Dong

> Software Engineer at Gem

Location: Sunnyvale, California, United States
Profile: https://flows.cv/tigerdong

## Work Experience
### Senior Software Engineer @ Gem
Jan 2024 – Present | San Francisco, California, United States

### Software Engineer II @ Gem
Jan 2022 – Jan 2024 | San Francisco, California, United States

### Software Engineer @ Gem
Jan 2021 – Jan 2022 | San Francisco, California, United States

### Software Engineer Intern @ Gem
Jan 2020 – Jan 2020 | San Francisco, California, United States

### Software Engineer Intern @ Apple
Jan 2020 – Jan 2020 | Cupertino, California, United States

### Software Engineer Intern @ Postmates Inc.
Jan 2019 – Jan 2019 | Bellevue, Washington
• Added proactive messaging for jobs with ongoing issues in customer Help Center using ReactJS and Python, reducing ticket creation by 100+ tickets per week and improving customer satisfaction score by 16%.
• Drove and developed the dynamic Fleet job support options project using GoLang and Python, which reduced support ticket creation by 400+ tickets per week.
• Added a feature that automatically denied Missing Order credit/refund requests for orders older than 2 days using Python, reducing manual contact rate and streamlining the support process for this type of request.

### iOS Engineer Intern @ Wish
Jan 2018 – Jan 2018 | San Francisco, California
•	Rebuilt the iOS Wish app’s Categories screen, one of Wish’s five major tabs, from end-to-end, dynamically personalizing the user’s experience based on their user affinity and the categories’ GMV in Swift
•	Constructed History screens for Wish Cash and Rewards that allow users to view past transaction info
•	Implemented 3D Touch actions, allowing users to interact with products while browsing the product feed 
•	Refactored all Add to Cart logic, making the code modular, maintainable and expandable
•	Improved the Cart screen, allowing users to find similar items when items in cart become unavailable and highlighting the unavailable items in Cart

### Software Engineering Intern @ Intel Corporation
Jan 2018 – Jan 2018 | Toronto, Canada Area
•	Developed a compiler testing framework in Python for the Intel HLS Compiler on a UNIX environment
•	Automated generation of random C++ programs to test the compiler for unwanted compilation errors
•	Reduced the failing programs in size using C-reduce and provided test results for developer usage
•	Provided extensive modifications in C++ to an open-source random program generator, Csmith, to allow unique syntax generation specifically designed for the HLS Compiler

### Software Developer Internship @ OpenText
Jan 2017 – Jan 2017 | Kitchener, Canada Area
•	Developed multiple features in JavaScript for the Content Server Mobile (CMS) web app, making extensive use of several JS frameworks such as Backbone, Node, and Angular
•	Implemented search UI for Content Server Mobile, making changes to JavaScript, HTML5, and CSS code
•	Resolved numerous critical bugs found within CMS and automated the testing of bugs with unit tests


## Education
### Bachelor's of Applied Science in Computer Engineering
University of Waterloo


## Contact & Social
- LinkedIn: https://linkedin.com/in/tiger-dong-216355147

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Source: https://flows.cv/tigerdong
JSON Resume: https://flows.cv/tigerdong/resume.json
Last updated: 2026-03-30