# Tim Hand > Solutions Engineering - NG911 Location: New York, New York, United States Profile: https://flows.cv/timhand An accomplished telecommunications engineer who possesses strengths in private and public sector business analytics and process development. Adaptable professional, recognized by peers for effective interpersonal and technical skill sets. Sharpened eye for detail with 20+ years of industry experience in project delivery and consulting. Confident across a broad range of technical platforms, carrier technologies, and development ideologies. Strives for integrity and efficiency, specializing in streamlining business's day-to-day process and enhancing existing systems with new ideas and delivery methods. Technically astute with strong infrastructure tendering and project management experience. Proven abilities in technical authoring, client reporting, and documentation across both government and private client projects. Key Skilled Areas: • PMO and stakeholder management • Technical documentation authoring (SOW, BOM, UAT), business standards, policies and business user requirements. • Carrier & enterprise networking technologies, IP and cloud virtualized platforms • Procurement projects including tender preparation & evaluation (ITA, RFI, RFT) • Technical design audits and reviews, including feasibility investigations in both fiscal and technical domains • GIS spatial data manipulation and analysis ## Work Experience ### Solutions Engineer Lead @ Carbyne Jan 2024 – Present | New York, New York, United States • Supervising and fostering creation of a new department to drive design and architecture to support Carbyne’s call taking cloud platforms since its inception in April 2024. • Overseeing the onboarding of new Network Engineers to the department, mentoring and pushing individual technical ownership. • Implemented ESInet and NGCS technologies for 10+ vendors nationwide, through both software integration and hardware deployment of network infrastructure at datacenters. • Practical operational application of cloud and on-premises network architecture and processes, increasing uptime and decreasing deployment timeframes. ### Professional Services Team Manager - US Region @ Carbyne Jan 2022 – Jan 2024 | New York, New York, United States • Directly managed a team of 6+ Professional Services Engineers across the US, aiding in deployment efficiencies and encouraging process ownership. • Pivotal lead in driving process creation and collaboration between Operational and PreSales departments, reducing contractual change orders during deployments. • Executed deployment of Carbyne’s cloud-based platforms for selected strategic customers, driving process and decreasing overall onsite visits by engineering personnel. ### Senior Professional Services Engineer @ Carbyne Jan 2018 – Jan 2022 | New York, New York, United States • Lead engineer on 20+ cloud-based customer deployments, including the 1st deployment of Carbyne’s cloud-based call handling platform within the US market. • Practical management of customer migrations, supporting the ever evolving Carbyne feature sets within the Carbyne AWS cloud architecture. • Coding development of various scripting tools (bash and Windows Powershell) aiding in reduction of deployment timeframes. ### Senior Technologist @ sipIQ Jan 2014 – Jan 2018 | Greater New York City Area While continuing on at EUS Networks, primary efforts of the business progressed heavily into the delivery and expansion of the sipIQ Telephony Platform. • Primary technical liaison with new and existing customers, providing technical leadership in converting customer-facing business requirements into engineering designs and configurations. Working with local and national telecommunication carriers troubleshooting T1, VPLS/MPLS, IPsec and SIP delivery technologies. • Tier 3 engineering support within IP networking on LAN and WAN infrastructure, virtualized VMware, SonicWALL, and Adtran platforms. Extensive configuration and troubleshooting proficiencies in Linux and Asterisk, network monitoring and IP routing. • Development of sipIQ platform networking architectures (cloud hybrid) in order to improve customer uptime, experience, and stability of the sipIQ telephony platform. Responsible for enhancing processes in order to increase the speed of platform delivery to the customer, and improving customer’s experience with regards to post-implementation support through the use of cloud-based CRMs and ticketing. ### Project Manager and Engineer @ EUS Networks Jan 2013 – Jan 2015 | New York, New York Focusing on project and resource management, I was also in charge of process development at EUS Networks delivering SIP-based telephony platforms for end customers. • Managed a technician team of 3, including scheduling and skill allocation. Developed processes such as common calendar scheduling, customer/technician feedback reporting, and customer configuration documentation – leading to increased project profitability 20% and decreased tech support response times 15%. • Responsible for project milestone delivery and inventory procurement, balancing small business cash-flow and overall customer experience. Refining customer support processes reducing customer follow up queries by 30%. • Developed internal project process, timelines, and delivery from sales through to customer implementation. Champion for the development of better internal documentation for customer installations, decreasing future tech support response times. ### Project Resource Manager @ Orange Business Services Jan 2012 – Jan 2012 | London, United Kingdom Engaged by Maersk shipping to audit their existing telephony platforms and rollout Cisco IP Telephony to 370 offices in 100+ countries. • Managed a team of Cisco technical consultants, who were based in various countries. Strived for strong internal team communications, whilst managing internal and external escalations and conflicts. • Developed customized reporting tools in Excel, targeting both project sponsor and work stream teams. Emphasis on consistent and accurate information sharing, together with automation of report generation. • Key member of the central PMO, advancing existing project standards and communication channels. Creating of templates and processes to achieve quality and efficiency of work streams. • Championed development of a central PMO database. Directly responsible for work stream requirements gathering, scope documentation and liaising directly with specialist teams in Paris, France. ### Project Coordinator @ Orange Business Services Jan 2012 – Jan 2012 • Coordinated technical field engineers to conduct site surveys, utilizing in part, elements of Orange Business Services’ existing back-end processes. • Remotely inducted field engineers through voice and on-screen presentations prior to surveys, to ensure usable and accurate data collection. • Created and managed extensive spreadsheet and SharePoint tools in order to track site survey dates, and pre/post survey activities. • Undertook detailed cross referencing of surveyed data, with both Orange Business Services and Client’s existing asset databases. • Development and authoring of low-level internal process documentation, resulting in improvements to team communication and collected data integrity. ### Adviser/Consultant @ Mingara Australasia (formerly Mingara Services) Jan 2004 – Jan 2011 | Melbourne, Australia Worked on a diverse range of projects stemming from private, government and educational sectors. Various project roles ranging from ad-hoc Technical Adviser to Project Manager positions for clients. Experience in: • Project Management - optical fiber and core-network infrastructure roll out • Platform Analysis & Integration Strategies - high to low-level, both technical & commercial • Strategic and Concept Development - business requirements, resilient & disaster recovery capable infrastructure • Tender Preparation & Evaluation - technical critique, analysis, and processing of business outcomes ## Education ### Bachelor of Engineering in Telecommunications and Internet Technologies Swinburne University of Technology ### Certificate II in Electronics in Electrical and Electronics Engineering South West TAFE Victoria ### VCE in Electrical, Electronic and Communications Engineering Technology/Technician Warrnambool College ## Contact & Social - LinkedIn: https://linkedin.com/in/tmhand --- Source: https://flows.cv/timhand JSON Resume: https://flows.cv/timhand/resume.json Last updated: 2026-04-05