# Tim Luu > Software Engineer Location: McLean, Virginia, United States Profile: https://flows.cv/timluu ## Work Experience ### Software Engineer @ Capital One Jan 2024 – Jan 2025 | McLean, Virginia, United States - Designed and owned Spark/Scala data pipelines and Terraform-based AWS/Databricks infrastructure, reducing environment provisioning time by ~30–40% through standardized, reusable pipeline frameworks - Improved platform reliability and developer velocity by integrating SparkFastTest, implementing SNS/SQS-based automated Glue validations, and enhancing production logging, reducing manual testing by 10–15 hours per release and accelerating debugging by ~25–30% - Automated dependency and release management across 40+ tenant repositories using CodeGenie and centralized AWS Glue infrastructure configs, eliminating repetitive manual updates and improving consistency, scalability, and compliance of multi-tenant workflows ### Software Engineer II @ Arcadia Jan 2021 – Jan 2023 • Enabled real time notifications during the account creation process by configuring Twilio Segment analytics with Ruby on Rails, allowing the company’s door-to-door sales team to verify and track the amount of signup completions • Implemented clickwrap modals hosting legal contracts into the online signup process by integrating the application with DocuSign’s API, complying with Illinois’s legal regulations and thus facilitating the product’s launch in the state’s market • Redesigned the internal email infrastructure used for product marketing and updates by setting up a new microservice with AWS EventBridge, decoupling dependency from Customer.IO and giving the product teams control over their respective product emails ### Full Stack Engineer @ Talent Path Jan 2020 – Jan 2021 | Washington DC-Baltimore Area • Designed and developed a full-stack application that allows users to record and track personal reviews on a wide archive of video game titles by integrating Twitch’s third-party API with Angular, Spring Boot, and PostgreSQL • Collaborated with data analytics team to present data on government diversity trends by developing a Python web scraping script, allowed the data analysts to convert the information into various data visualizations ### Software Engineer @ Lyft Jan 2019 – Jan 2020 | San Francisco Bay Area • Launched a benefits awareness feature by adding a new API route and integrating it with existing microservices to increase usage of rider benefits by 9% • Migrated internal support tooling for user charges from Angular to React to improve the user interface and facilitate the deprecation process • Designed and developed a course tracker application through Flask and Jinja for the Tech Learning team to record the onboarding sessions attendance for over 400+ engineers ### Software Engineering Immersive Resident @ Hack Reactor Jan 2019 – Jan 2019 | San Francisco Bay Area • Facilitated understanding of technical knowledge by responding to questions for 80+ students through in-person support and a live ticketing system, leading to increased student retention within the program • Presented solutions lectures for students' daily coding challenges by breaking down and communicating different approaches to various programming problems for the students • Ensured a high standard of talent for incoming classes by interviewing prospective candidates for campus immersive nationwide ### Assistant Manager @ Sunday at the Museum Jan 2018 – Jan 2018 | San Francisco Bay Area • Developed catering service since restaurant’s founding by serving museum’s high profile clientele, increasing the amount of booking requests to 30+ requests a week • Led onboarding by teaching front-of-house and back-of-house kitchen processes, leading to optimized workflow for the entire kitchen staff • Maximized customer experiences by assisting in directing staff workflow to manage traffic of up to 600+ customers a day ### Customer Support Associate @ Allbirds Jan 2017 – Jan 2018 | San Francisco Bay Area • Ensured excellent support for 200+ customers daily by problem solving various customer challenges through multiple communication channels • Improved product design and business operations by reporting customer feedback to the design team and the supply chain team • Helped oversee Australia expansion by tracking the new customer base and managing the international shipping experiences ### Retail, Operations Intern @ Boba Guys Jan 2015 – Jan 2016 | San Francisco Bay Area • Managed inventory at warehouse and shipping out an average of 100+ items a day to third party retailers • Achieved an average of 400+ sales a day by providing satisfactory customer experience through ensuring high product quality and strategic menu recommendations ### Digital Products Manager @ The Duke Chronicle Jan 2014 – Jan 2015 | Raleigh-Durham, North Carolina Area • Evaluated advertisement impressions and click-through rates by working cross-functionally with the sales and design team • Helped clients reach their advertisement’s impression goals by tracking the number of impressions and adjusting the page visibility and placement • Updated the school dining website to provide up-to-date information on dining in the local Durham area ### Marketing & Social Media Representative @ KODACHROME NC Jan 2013 – Jan 2015 | Raleigh-Durham, North Carolina Area • Increased funds raised at an annual rate of 30% through organizing the KODACHROME NC dance workshop at Duke University and through reaching out to local restaurants for an after-workshop dinner fundraiser • Increased average turnout each season by 20% through close collaboration with the marketing director, director of events, and 10+ representatives from other colleges to publicize dance workshops by strategizing social media advertisement ### Social Media Analyst @ McKinsey & Company Jan 2014 – Jan 2014 | Greater New York City Area • Analyzed brand sentiment across a variety of industries by aggregating social media data with Crimson Hexagon’s ForSight software • Prepared presentations of social media analysis, specific conversation trends regarding brand discussion, and key observational consumer insights into brand sentiment ## Education ### Bachelor's Degree in Psychology Duke University ## Contact & Social - LinkedIn: https://linkedin.com/in/timluu13 --- Source: https://flows.cv/timluu JSON Resume: https://flows.cv/timluu/resume.json Last updated: 2026-04-05