Customer Engagement & Service Excellence: Developed responsive communication systems that led to consistently high customer satisfaction. Acted as the primary contact for order resolution, billing questions, product customization, and follow-ups, ensuring issues were resolved with professionalism and empathy.

Workflow & Systems Development: Designed and implemented operational systems to manage fulfillment, inventory, and service automation. Balanced quality production standards with scalability and efficiency, enabling the business to serve hundreds of customers with a lean team.Team Leadership &

Collaboration: Recruited and managed a high-performing team to support sales, production, and live events. Provided training, mentorship, and daily support in a fast-paced environment that required adaptability and consistent performance.

Client Education & Customization: Collaborated directly with commercial and individual clients to design personalized graphics and products. Translated complex design requests into tailored solutions, ensuring each product met client goals and brand alignment.

Strategic Marketing & Outreach: Led acquisition efforts through email campaigns, paid digital advertising, and community engagement initiatives. Built relationships with new customer segments through compelling messaging and a strong value-driven brand narrative.

Sustainability & Mission Alignment: Centered environmental impact in both product and process decisions, turning discarded materials into long-lasting mementos. Demonstrated a commitment to innovative, purpose-driven business practices.

Helped facilitate multiple events, including Best of the Bay & DesignSight.

Performed and developed regenerative agriculture systems at Alemany Farms

Engineered and built a DIY compost tumbler from repurposed materials, aligning with organic certification standards and sustainable best practices.

http://projecthdesign.org/projects/alemany.html