• Led UX design for Business Line of Credit and Credit Journey, improving accessibility and usability for business clients

• Primary designer on the Paycheck Protection Program Loan, supporting businesses during the COVID-19 crisis

• Collaborated with executive leadership, stakeholders, and crossed-functional teams to define UX strategies and deliver impactful solutions

• Conducted user research, wireframes, prototyping, and usability testing to inform and refine digital banking experience

• Delivered high-fidelity designs and interactive prototypes using Figma, ensuring consistent handoff to development teams

• Translated complex business requirements into accessible, compliant designs, with a strong focus on WCAG 2.1 and A11y standards

• Developed user-centered design strategies and information architecture to guide intuitive navigation

• Created visually compelling, functional UX/UI designs tailored to context and user goals

• Transformed user needs into clear UX flows through sketches, wireframes, and interactive prototypes

• Designed high-fidelity UI components and final visuals that enhanced usability and engagement

• Contributed strategic concepts during creative brainstorming sessions for multilingual marketing campaigns

• Led design discussions to align visual stategies with client goals and business objectives